Sun Valley Luxury Spa Supervisor — Lead Wellness & Service

Viceroy Hotels and Resorts; Sun Valley (ID); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Educational opportunities / Tuition Re

Leave benefits

Job summary

Viceroy Hotels & Resorts is opening Sun Valley’s first luxury resort, inviting a Spa Supervisor to oversee daily spa operations and deliver personalized guest experiences. You will lead a dedicated spa team, manage reservations and treatments, and uphold luxury standards across facilities, safety, and service quality.

You will drive guest satisfaction, coordinate with hotel departments, and contribute to revenue goals through exceptional spa experiences in a premier mountain destination.

Qualifications

• Experience in spa operations or a related supervisor position.
• Strong leadership, interpersonal, communication and organizational skills.
• Excellent customer service, problem-solving abilities and guest-focused attitude.

Responsibilities

• Supervise daily spa operations to ensure smooth workflow and service excellence.
• Lead, train, and support spa team members to maintain professional standards.
• Welcome guests, manage reservations, coordinate treatment schedules, and accommodate requests.
• Monitor guest satisfaction, address concerns, and implement service recovery solutions.
• Ensure spa facilities and treatment rooms are clean, organized, and maintained.
• Monitor inventory of spa supplies and coordinate replenishment.
• Promote spa treatments and wellness packages to support revenue objectives.
• Coordinate with therapists, front desk, housekeeping, and other departments for seamless service.
• Ensure compliance with sanitation, health and safety standards, and operating procedures.
• Assist with staff scheduling, administrative duties, inventory control, and reporting.

Skills

Spa operations

Leadership

Guest relations

Customer service

Staff training

Conflict resolution

Job description

Viceroy Hotels & Resorts is opening Sun Valley’s first luxury resort, inviting a Spa Supervisor to oversee daily spa operations and deliver personalized guest experiences. You will lead a dedicated spa team, manage reservations and treatments, and uphold luxury standards across facilities, safety, and service quality.

You will drive guest satisfaction, coordinate with hotel departments, and contribute to revenue goals through exceptional spa experiences in a premier mountain destination.