Lux Spa Attendant: Elevate Guest Wellness & Service

The Observatory Sun Valley, A Viceroy Resort; Ketchum (ID); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Educational opportunities / Tuition

Paid jury duty leave

Personal leave

Medical leave

Military leave

Job summary

Viceroy Hotels in Sun Valley, Idaho, is launching a Spa Attendant role to maintain spa facilities and support luxury guest journeys. You will work with spa reception, therapists, and management to ensure seamless operations and a serene environment.

The role emphasizes warm, anticipatory service, attention to detail, and adherence to hygiene and safety standards across locker rooms, relaxation areas, and wet facilities.

Qualifications

• Previous experience in hospitality, wellness, or luxury service preferred.
• Strong customer-service mindset with a calm, polished demeanor.
• Excellent communication and organization skills.
• Ability to work in humid/wet environments and stand for long periods.
• Ability to lift, move, and transport linen baskets and supplies (up to ~30 lbs).
• Flexible availability, including weekends and holidays.
• Warm, gracious, and guest-focused.
• High attention to detail and pride in maintaining a luxurious environment.
• Team-oriented, dependable, and proactive.
• Committed to delivering elevated, five‑star service

Responsibilities

• Greet and assist guests in a warm, professional manner, offering guidance throughout their spa experience.
• Escort guests to locker rooms, relaxation lounges, and wet areas, ensuring comfort and privacy.
• Anticipate guest needs by providing amenities, refreshments, towels, robes, and slippers.
• Maintain a calm, organized, and welcoming atmosphere at all times.
• Respond promptly and courteously to guest requests or concerns.
• Maintain pristine cleanliness and organization of locker rooms, relaxation areas, and all wet facilities (sauna, steam, showers, thermal area).
• Ensure all amenities, spa products, refreshments, and towels are consistently stocked and displayed to luxury standards.
• Monitor spa traffic and cleanliness throughout the shift, adjusting priorities as needed.
• Assist in preparing treatment rooms before and after services, when required.
• Set up for various body treatments in accordance to spa SOPs.
• Quickly report any maintenance or safety issues to management.
• Follow all daily checklists, cleaning schedules, and opening/closing procedures.
• Coordinate with therapists, front desk, and Management to support smooth operations.
• Maintain inventory of robes, towels, slippers, drinks, and supplies; assist with restocking and ordering.
• Support special requests, VIP preparations, and in-spa promotions.
• Maintain strict hygiene and sanitation standards, including proper handling of linens and cleaning chemicals.
• Ensure all safety procedures for wet areas are followed and communicated to guests when necessary.
• Adhere to property, brand, and local regulatory requirements.

Skills

Hospitality

Wellness

Luxury service

Customer service

Communication

Organization

Job description

Viceroy Hotels in Sun Valley, Idaho, is launching a Spa Attendant role to maintain spa facilities and support luxury guest journeys. You will work with spa reception, therapists, and management to ensure seamless operations and a serene environment.

The role emphasizes warm, anticipatory service, attention to detail, and adherence to hygiene and safety standards across locker rooms, relaxation areas, and wet facilities.