Summit Operation Center Operator - 1

The Summit Bechtel Reserve; Glen Jean (WV); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Housing provided

Uniform provided

Job summary

The Summit Bechtel Reserve seeks an Operator I to manage arrivals at the gate, ensuring a smooth and secure check-in process for guests, staff, and vendors. You will direct people, monitor communications, and enforce entry requirements while maintaining safety and hospitality standards.

Responsibilities include coordinating with security and maintenance teams, using radios and Teams for updates, and modeling the Scout Oath in daily interactions.

Qualifications

• Must be 18+ years old at hire.
• Complete orientation competency training.
• Willing to become a registered Scout America member; background screening required.
• Proficient with radios, email, texting, internet, Word, and Excel.
• Able to work 12-hour shifts; onsite security/operations environment.

Responsibilities

• Receive, monitor, and verify arrivals ensuring entry requirements are met.
• Direct guests, staff, and vendors to correct locations using maps.
• Dispatch updates and alerts to staff during emergencies or changes.
• Coordinate with security, maintenance, and operations via radios.
• Monitor cameras and notify appropriate personnel of issues.
• Maintain clean, organized, safe work area per site protocols.
• Remain calm in stressful situations, including weather-related events.
• Model the Scout Oath and Law in daily interactions.
• Perform additional duties as assigned by SBR leadership.
• Follow policies in the SBR staff handbook.

Skills

Emotional intelligence

Customer service focus

Ability to work 12-hour shifts

Ability to follow directives and stay,

Tools

Two-way radios

Email

Texting

Internet navigation

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Position Overview

Operator I is responsible for receiving and evaluating all arrivals at the gate to ensure excellent customer experience, while directing guests and staff to the appropriate locations. This position is key to maintaining operational efficiency and ensuring that all guests, staff, and vendors meet entry requirements and are directed accordingly.

Key Responsibilities

• Receive, monitor, and verify all incoming arrivals, ensuring compliance with identification and entry requirements
• Direct guests, staff, and vendors to proper locations using maps and clear communication
• Dispatch critical updates and alerts to staff and departments during emergencies or operational changes
• Use two-way radios to coordinate with security, maintenance, and operations teams
• Monitor cameras and surveillance feeds to identify issues and notify appropriate personnel
• Maintain clean workspaces and follow assigned shift duties in alignment with site protocols
• Remain calm and vigilant in stressful situations, emergencies, and weather-related emergencies
• Model the Scout Oath and Law in daily interactions
• Maintain a clean, organized, inspected, neat, and safe work area
• Perform additional duties assigned by SBR leadership
• Abide by policies and procedures outlined in the SBR staff handbook

Qualifications

• Minimum age: 18+
• Successfully pass competency training providing during orientation
• Proficient in systems such as two-way radios, email, texting, internet, software navigation, Word, and Excel.
• Able to work 12 hour shifts
• Willing to become a registered Scouting America member (includes background screening)
• Comfortable using Microsoft Teams for daily work-related communication

Physical & Practical Requirements

• Ability to stand, walk, and hike, up to 4 hours daily and ability to lift/move up to 70 pounds
• Complete the Annual Health and Medical Record, including height/weight guidelines
• Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55

Desired Traits

• High emotional intelligence (such as self/social awareness and team dynamics)
• Positive and cheerful attitude with a strong customer-service focus
• Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
• Ability to connect with individuals from diverse age groups, maturity, and backgrounds

Salary: $1600 - $1700 per month