Summit Operation Center Operator - 1

Summitbsa; Glen Jean (WV); On-site; USD 17,000 - 21,000; Full time

Job summary

Summitbsa in Glen Jean, West Virginia, is seeking an Operator I to welcome and guide guests while ensuring entry requirements are met and operations run smoothly.

You will receive and verify arrivals, direct people to the right locations, use radios and Teams for communications, monitor cameras, and assist during emergencies, all while modeling the Scout Oath and maintaining a safe, organized workspace.

Qualifications

• Must pass competency training during orientation.
• Able to work 12 hour shifts.
• Willing to become a registered Scouting America member (background screening).
• Comfortable using Microsoft Teams for daily communication.

Responsibilities

• Receive, monitor, and verify all arrivals ensuring entry requirements.
• Direct guests, staff, and vendors to proper locations.
• Dispatch updates and alerts during emergencies or operational changes.
• Use two-way radios to coordinate with security, maintenance, and operations teams.
• Monitor cameras and notify appropriate personnel.
• Maintain clean, safe, and organized work area.
• Perform additional duties as assigned by SBR leadership.

Skills

Two-way radios

Email

Texting

Internet

Word

Excel

Microsoft Teams

Tools

Two-way radios

Email

Texting

Internet

Word

Excel

Microsoft Teams

Job description

Position Overview

Operator I is responsible for receiving and evaluating all arrivals at the gate to ensure excellent customer experience, while directing guests and staff to the appropriate locations. This position is key to maintaining operational efficiency and ensuring that all guests, staff, and vendors meet entry requirements and are directed accordingly.

Key Responsibilities

• Receive, monitor, and verify all incoming arrivals, ensuring compliance with identification and entry requirements
• Direct guests, staff, and vendors to proper locations using maps and clear communication
• Dispatch critical updates and alerts to staff and departments during emergencies or operational changes
• Use two-way radios to coordinate with security, maintenance, and operations teams
• Monitor cameras and surveillance feeds to identify issues and notify appropriate personnel
• Maintain clean workspaces and follow assigned shift duties in alignment with site protocols
• Remain calm and vigilant in stressful situations, emergencies, and weather-related emergencies
• Model the Scout Oath and Law in daily interactions
• Maintain a clean, organized, inspected, neat, and safe work area
• Perform additional duties assigned by SBR leadership
• Abide by policies and procedures outlined in the SBR staff handbook

Qualifications

• Minimum age: 18+
• Successfully pass competency training providing during orientation
• Proficient in systems such as two-way radios, email, texting, internet, software navigation, Word, and Excel.
• Able to work 12 hour shifts
• Willing to become a registered Scouting America member (includes background screening)
• Comfortable using Microsoft Teams for daily work-related communication

Physical & Practical Requirements

• Ability to stand, walk, and hike, up to 4 hours daily and ability to lift/move up to 70 pounds
• Complete the Annual Health and Medical Record, including height/weight guidelines
• Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55

Desired Traits

• High emotional intelligence (such as self/social awareness and team dynamics)
• Positive and cheerful attitude with a strong customer-service focus
• Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
• Ability to connect with individuals from diverse age groups, maturity, and backgrounds