Summit Experience Concierge

Summit at Snoqualmie; Snoqualmie Pass (WA); On-site; USD 30,000 - 32,000; Part time

Job summary

The Summit at Snoqualmie is seeking a friendly Guest Services Ambassador to support base area operations and elevate the guest experience. You will interact with guests in person, provide information, address inquiries and resolve issues across multiple base areas.

Responsibilities include greeting guests, reporting safety and cleanliness issues, and assisting guests with tickets, rentals, and app navigation. Weekend/evening/holiday availability is required, and technology fluency is a plus.

Qualifications

• High school diploma or GED required.
• Prior customer service experience required.
• Strong communication and solution-oriented mindset.
• Comfortable using technology such as computers, apps, and web forms.
• Fluent in any language other than English is a plus.

Responsibilities

• Note guest interactions, provide daily feedback, and suggest areas for improvement.
• Report safety or risk issues via established reporting channels.
• Report base area cleanliness and upkeep issues via established reporting channels.
• Greet and actively support guests by answering questions and guiding to resources.
• Provide technical support to guests navigating pick up boxes (PUBs) or Boyne apps and resources.
• Work closely with the Guest Services team to facilitate guest communications and experiences.
• Help manage guest traffic flow during busy times.

Skills

Weekend availability

Conflict resolution

Effective communication

Teamwork

Problem solving

Customer service

Working under pressure

Education

High school diploma or GED

Tools

Technology proficiency

Job description

The Summit at Snoqualmie is seeking a friendly Guest Services Ambassador to support base area operations and elevate the guest experience. You will interact with guests in person, provide information, address inquiries and resolve issues across multiple base areas.

Responsibilities include greeting guests, reporting safety and cleanliness issues, and assisting guests with tickets, rentals, and app navigation. Weekend/evening/holiday availability is required, and technology fluency is a plus.