Summit Ambassador

Sugarloaf Mountain Corporation; Snoqualmie, Northern (WA, KY); Hybrid; USD 29,000 - 32,000; Full time

Job summary

Boyne Resorts’ Summit at Snoqualmie seeks friendly Guest Services staff to greet guests, answer questions, and guide visitors to resources. You’ll resolve inquiries with a positive, proactive approach while maintaining brand standards and safety awareness.

Experience in customer service, calm communication during busy times, and teamwork are essential. Fluency in another language is a plus; flexible scheduling includes weekends, evenings, and holidays.

Qualifications

• Must be available to work weekends, evenings and holidays.
• Ability to provide information about base areas and products.
• Fast-paced environment capable; strong verbal and interpersonal skills.
• Self-motivated, resourceful and able to take initiative to solve problems.
• Fluent in any language other than English is a plus.

Responsibilities

• Greet and assist guests with questions and guidance to resources.
• Troubleshoot issues to ensure guest satisfaction.
• Collaborate with Guest Services team to improve guest experiences.
• Provide technical support for PUBs or Boyne apps.
• Perform other duties as needed to create excellent guest experiences.

Skills

Customer service

Conflict resolution

Communication

Teamwork

Problem solving

Education

High school diploma or GED

Prior customer service experience

Tech-friendly

Multilingual (plus)

Tools

Computers

Mobile apps

Web forms

Job description

Overview

This position supports base area operations and elevates the guest experience through pro-active problem solving and positive, effective communication. Ambassadors operate across multiple base areas and interact with guests in person to provide information, address inquiries and resolve issues.

The Summit at Snoqualmie is proud to be part of the Boyne Resorts family of resorts. Boyne Resorts is the largest family owned, independent mountain resort company in North America, guided by five core values: Serve First, Developing Great People, Attitude is Everything, Long Term Thinking, and Excellence in Execution.

Responsibilities

Long Term Thinking

Documentation and Reporting:

• Note guest interactions, provide daily feedback, and suggest areas for improvement
• Report on safety or risk issues via established reporting channels
• Report base area BSA cleanliness and upkeep issues via established reporting channels

Excellence in Execution

• Monitor base areas according to cleanliness and upkeep goals derived from BSA standards
• Monitor, promote and reinforce safety standards as outlined by company best practices
• Help manage the flow of visitor traffic throughout base areas during busy times

Attitude is Everything

• Demonstrate flexibility by working at different base areas and locations
• Provide excellent guestservice and uphold brandstandards with all guest interactions

Serve First

• Greet and actively support guests by answering questions, troubleshooting issues, and guiding them to the correct resources and areas
• Solve guest issues in a timely and positive manner to ensure guest satisfaction and repeat visitation
• Work closely, and collaborate with, the rest of the Guest Services team to facilitate and improve guest communications and experiences
• Offer technical support to guests navigating pick up boxes (PUBs) or online apps and resources (Boyne specific apps and websites)
• Perform other duties as needed to assist in creating excellent guest experiences

Qualifications

Required

• Must be available to work weekends, evenings and holidays
• Effective conflict resolution and de-escalation skills
• Ability to effectively provide information about all base areas and resorts products (tickets, passes, rentals, tubing, lessons, parking, etc.)
• Must be able to work in a fast-paced and sometimes stressful environment
• Ability to work both independently and as part of a teamSelf-motivated, resourceful, and able to take initiative to solve problems
• Demonstrates strong verbal communication and interpersonal skills

Education and Experience

• High school diploma or general education degree (GED) is required
• Prior customer service experience, either in person or on the phone, is required
• Strong communication skills and a can do, solution orientated mentality
• Comfortable using technology, such as computers, mobile apps, and web based forms
• Fluent in any language other than English is a plus

Wage and Benefit Info:

The wage range for this positions is: from $21.50 to $23.00/hr DOE

This is a non-benefited role.

• All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).
• All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.