Summer IT Service Desk Intern: End-User Tech & AI Tools

GCM Grosvenor; Chicago (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

GCM Grosvenor in Chicago invites a summer IT Service Desk intern to join the first line of support for end users, handling hardware and software requests and collaborating with IT Infrastructure and Cybersecurity on projects. The internship offers training on the end user tech stack and opportunities to support users, document processes, and contribute to AI-driven productivity initiatives.

A final presentation to Technology leadership showcases learning.

Qualifications

• Pursuing a B.A./B.S. degree with a concentration in Information Technology & Management, Network Engineering, Cybersecurity, Computer Science, Information Design, MIS, Computer Engineering, Analytics, or related field.
• Experience using Microsoft OS and applications including Microsoft Office and Windows 11.
• Experience with Microsoft 365 is a plus.
• Ability to adapt within a rapidly changing environment.
• Strong interest in learning new technologies and helping users with technical issues and questions.
• The ability to articulate your thoughts in a clear and concise manner to both business users and IT staff through written correspondence, presentations and/or meetings.
• Demonstrated team player, self-starter, and independent thinker.
• Superior customer service skills, interpersonal skills, and work ethic.
• Strong verbal and written communication skills.

Responsibilities

• Support end users seeking technical assistance over email, phone or in person as it relates to end user hardware (e.g., computers, phones, mobile phones, tablets, printers, etc.) as well as enterprise software solutions (e.g., Microsoft Office suite, Adobe, Foxit, SharePoint, Zoom, remote access, virtual desktop solutions, etc.).
• Provide end users with regular updates on their requests or issues.
• Order, configure and provision end user hardware and enterprise software and solutions (for new hires and existing staff).
• Provide information and training to end users as it relates to IT products and services managed by the Service Desk.
• Perform troubleshooting (in person or remote) through diagnostic techniques.
• Escalate issues to the appropriate technology teams if the Service Desk cannot handle.
• Assist and work on end user technology or automation projects by partnering with our engineers to perform analysis, research, design, documentation, implementation, and troubleshooting.
• Document self-service instructions for end users and knowledge base articles for the Service Desk team.
• Define, manage and continuously improve processes related to end user support.
• Curiosity about AI and a willingness to use AI-enabled tools, such as Claude and ChatGPT, to improve productivity, problem-solving, and day-to-day workflows.
• Perform related duties as assigned.

Skills

Microsoft 365 proficiency

Mac OS experience

Windows OS experience

Customer service

Teamwork

Communication skills

Adaptability

Problem solving

Education

B.A./B.S. in IT/related field

Tools

Microsoft 365

Job description

GCM Grosvenor in Chicago invites a summer IT Service Desk intern to join the first line of support for end users, handling hardware and software requests and collaborating with IT Infrastructure and Cybersecurity on projects. The internship offers training on the end user tech stack and opportunities to support users, document processes, and contribute to AI-driven productivity initiatives.

A final presentation to Technology leadership showcases learning.