IT Systems Support Intern — AI-Driven Help Desk

Geneva Trading

Chicago (IL)

Hybrid

USD 41,000 - 48,000

Part time

9 days ago

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Job summary

Geneva Trading in Chicago invites students to join our systems support team as a Systems Support Analyst apprentice for a 15-week, on-site program. This part-time role offers hands-on IT support experience within the fast-paced trading industry, with mentorship from experienced professionals and HR support to maximize your learning.

You'll work on hardware/software issues, configure workstations, assist with AI tools, and learn on the job while balancing your academic schedule.

Qualifications

Currently enrolled in an associate’s or bachelor’s degree program in Information Technology or similar field of study.
Experience troubleshooting, basic networking concepts, and Windows OS.
A foundational understanding of Generative AI concepts and an eagerness to learn how AI is transforming modern IT operations.

Responsibilities

Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, Excel), Phone/Voicemail, Printers, etc.
Leverage AI-driven productivity tools and assistants (e.g., ChatGPT, Microsoft Copilot) to accelerate troubleshooting, research solutions, and improve help desk efficiency.
Assist in supporting and troubleshooting enterprise AI applications and features utilized by internal staff.
Set up, configure, and install new workstations, monitors, etc.
Install and configure applications as requested.
Set up/remove user accounts as required.
Track and update IT inventory.
Perform miscellaneous related duties as assigned.