IT Operations Intern — Hands-on Helpdesk & Tech Learning

DV Trading LLC; Chicago (IL); On-site; USD 55,000 - 69,000; Part time

Job summary

DV Trading LLC in Chicago is seeking an IT Operations Intern to learn and support end-user IT services. You will log requests, troubleshoot hardware, and contribute to the knowledge base while assisting in asset management and desk setups.

The role is designed for someone graduating Summer 2028 with a tech interest, good communication, and a customer-service mindset. Compensation ranges hourly to reflect internship status and responsibilities.

Qualifications

• Expected to graduate by Summer 2028.
• Keen interest in technology and IT systems.
• Basic understanding of operating systems (Windows, macOS, or Linux).
• Strong communication skills and a customer-service mindset.
• Willingness to learn and collaborate with a team.

Responsibilities

• Act as the first point of contact for IT support, logging and prioritizing user requests via phone, email, or in-person.
• Assist with troubleshooting hardware, managing desk setups, and handling application issues.
• Resolve basic technical problems or elevate to senior staff as needed.
• Help maintain records of IT support activities and contribute to our knowledge base.
• Assist in IT asset management, including inventory tracking.
• Provide friendly and professional support to end-users.

Skills

Customer service mindset

Communication skills

Team collaboration

Tech curiosity

Education

Pursuing degree with expected graduation Summer 2028

Job description

DV Trading LLC in Chicago is seeking an IT Operations Intern to learn and support end-user IT services. You will log requests, troubleshoot hardware, and contribute to the knowledge base while assisting in asset management and desk setups.

The role is designed for someone graduating Summer 2028 with a tech interest, good communication, and a customer-service mindset. Compensation ranges hourly to reflect internship status and responsibilities.