Summer Intern: Streamline Business Systems & Apps

ICF Olson; Reston (VA); Hybrid; USD 38,000 - 78,000; Full time

Job summary

ICF is seeking a Business Systems & Applications Associate Intern to support the Administrative Operations Services (AOS) team. The role focuses on documenting, analyzing, and improving how AOS manages business applications, user access, and processes across its portfolio.

This 10-week, full-time internship begins in early June and ends in early August, with a hybrid schedule from Reston, VA. Ideal for students exploring governance, process improvement, and technology-enabled services.

Qualifications

• Completion of at least 30 college-level credit hours by the internship start date in Information Systems, Business Administration, Operations Management, Technology Management, Data Analytics, Computer Science, or a related field.
• Preferred bachelor’s degree and graduate enrollment verification or 9 credit hours in a related graduate program.

Responsibilities

• Inventory and document administrative services across AOS applications and platforms.
• Analyze application ownership, recurring activities, dependencies, and support requirements.
• Document user provisioning, deprovisioning, and access management processes.
• Develop process maps, service catalogs, and operational documentation.
• Collect and assess existing job aids, procedures, and knowledge resources.
• Identify opportunities for process improvement, standardization, and consolidation.
• Conduct stakeholder interviews and validate findings with owners and partners.
• Prepare recommendations and presentations for AOS leadership.

Skills

Analytical skills

Communication

Organizational skills

Independent & collaborative

Education

Bachelor's degree preferred

30 college credits by start date

Tools

Microsoft Office

Job description

ICF is seeking a Business Systems & Applications Associate Intern to support the Administrative Operations Services (AOS) team. The role focuses on documenting, analyzing, and improving how AOS manages business applications, user access, and processes across its portfolio.

This 10-week, full-time internship begins in early June and ends in early August, with a hybrid schedule from Reston, VA. Ideal for students exploring governance, process improvement, and technology-enabled services.