2027 Summer Intern, Business Systems & Applications Associate (Reston, VA)

ICF International; Reston (VA); Hybrid; USD 28,000 - 34,000; Full time

Job summary

ICF is seeking a Business Systems & Applications Associate Intern to support the Administrative Operations Services (AOS) team. This 10-week, full-time internship will help document, analyze, and improve how AOS manages business applications and access across its portfolio.

The role is hybrid from Reston, VA, with a focus on developing inventories, process maps, and knowledge resources for standardization and efficiency.

Qualifications

• Completion of at least 30 college-level credit hours by the internship start date in Information Systems, Business Administration, Operations Management, Technology Management, Data Analytics, Computer Science, or a related field.
• A completed bachelor's degree and enrollment verification or 9 credit hours in a graduate program related to Information Systems, Business Administration, Operations Management, Technology Management, Data Analytics or Computer Science.

Responsibilities

• Inventory and document administrative services performed across AOS applications and platforms.
• Analyze application ownership, recurring activities, dependencies, and support requirements.
• Document user provisioning, deprovisioning, and access management processes.
• Develop process maps, service catalogs, RACI matrices, and operational documentation.
• Collect, organize, and assess existing job aids, procedures, and knowledge resources.
• Identify process improvement, standardization, and consolidation opportunities.
• Conduct stakeholder interviews and validate findings with application owners and business partners.
• Prepare recommendations and presentations for AOS leadership.

Skills

Analytical skills

Communication skills

Organizational skills

Education

At least 30 college-level credits

Tools

Microsoft Office

SharePoint

Visio

Power Platform

Job description

Ready to Make a Difference?

ICF is seeking a Business Systems & Applications Associate Intern to support the Administrative Operations Services (AOS) team. This role will help document, analyze, and improve how AOS manages business applications, user access, administrative services, and operational processes across its application portfolio.

Working alongside application owners, business stakeholders, and operational leaders, you will help develop service inventories, process documentation, knowledge resources, and recommendations that support standardization, efficiency, and future centralization efforts. This internship is ideal for a student interested in business systems, operations, process improvement, governance, or technology-enabled business services.

This is an entry-level, 10-week, full time internship that begins in early June and ends in early August. This role will be hybrid from Reston, VA. At this time, we are unable to provide relocation assistance for internships at this time.

Key Responsibilities

• Inventory and document administrative services performed across AOS applications and platforms.
• Analyze application ownership, recurring activities, dependencies, and support requirements.
• Document user provisioning, deprovisioning, and access management processes.
• Develop process maps, service catalogs, RACI matrices, and operational documentation.
• Collect, organize, and assess existing job aids, procedures, and knowledge resources.
• Identify process improvement, standardization, and consolidation opportunities.
• Conduct stakeholder interviews and validate findings with application owners and business partners.
• Prepare recommendations and presentations for AOS leadership.

Basic Qualifications

• Completion of at least 30 college-level credit hours by the internship start date in Information Systems, Business Administration, Operations Management, Technology Management, Data Analytics, Computer Science, or a related field.

Preferred Qualifications

• A completed bachelor's degree and enrollment verification or 9 credit hours in a graduate program related to Information Systems, Business Administration, Operations Management, Technology Management, Data Analytics or Computer Science.
• Strong analytical, organizational, and communication skills.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Experience with business analysis, process mapping, documentation, project management, or technology-related coursework.
• Interest in business systems, application administration, governance, or operational excellence.
• Strong attention to detail and ability to work independently and collaboratively.
• Familiarity with Microsoft365, SharePoint, Visio, Power Platform, or similar business technologies.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive.

We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitm