Operations Analytics Intern – AI & Process Improvement

ICF; Reston (VA); Hybrid; USD 38,000 - 78,000; Full time

Job summary

ICF is seeking an Operations Associate Intern to support the Administrative Operations Services team. This 10‑week, full-time internship begins in early June and ends in early August, with a hybrid schedule from Reston, VA.

The role focuses on business process improvement, AI enablement, data and reporting enhancements, and operational modernization for data-driven decision making. This entry-level position emphasizes curiosity, analytical thinking, collaboration, and a strong interest in the

Qualifications

• Completion of at least 30 college-level credit hours in Business, Operations Management, Information Systems, Data Analytics, Public Administration, Engineering, Economics, or a related field.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.
• Strong written and verbal communication skills.
• Ability to work both independently and collaboratively in a team environment.
• Coursework or experience related to business analysis, project management, process improvement, data analytics, operations, or technology.
• Interest in AI, automation, operational excellence, or business transformation.
• Experience conducting research, collecting data, or developing presentations and reports.
• Strong attention to detail and ability to manage multiple priorities.
• Familiarity with Microsoft Power Platform, Power BI, SharePoint, or similar business tools.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Responsibilities

• Conducting research, benchmarking, and data analysis to support decision making
• Documenting business processes, workflows, and operational procedures
• Identifying opportunities for process optimization, automation, and standardization
• Supporting AI enablement, reporting, governance, and operational improvement initiatives
• Assisting with data collection, validation, and reporting activities
• Developing reports, dashboards, presentations, and project deliverables
• Participating in stakeholder meetings and tracking action items and project progress
• Preparing findings, recommendations, and executive-ready deliverables for leadership

Job description

ICF is seeking an Operations Associate Intern to support the Administrative Operations Services team. This 10‑week, full-time internship begins in early June and ends in early August, with a hybrid schedule from Reston, VA.

The role focuses on business process improvement, AI enablement, data and reporting enhancements, and operational modernization for data-driven decision making. This entry-level position emphasizes curiosity, analytical thinking, collaboration, and a strong interest in the