Summer Intern, External Affairs & Customer Experience

MISO; Little Rock (AR); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Housing assistance

Competitive pay

On-site internship 40 hours/week

Job summary

The MISO Summer Internship Program invites students in Business Administration, Computer Science, Data Science, English, or related fields to gain hands-on experience in energy grid operations. You will support virtual customers, work with internal SMEs, and leverage data to improve processes, culminating in a final project presentation.

Expect about 40 hours per week on-site at Carmel, IN, with housing assistance for qualified students and the possibility to extend to part-time remote work

Qualifications

• Pursuing undergrad or graduate studies in related fields.
• Experience or interest in communication, data analysis, customer service, teamwork, or process improvement.
• Comfort with using Dynamics, Power BI, Excel, and similar business systems.

Responsibilities

• Support virtual customers by answering questions and improving their experience with MISO.
• Collaborate with SMEs to understand customer needs and move inquiries toward resolution.
• Review metrics and identify opportunities to simplify or improve processes.
• Attend community service events, intern socials, networking activities, and development programming to grow professionally.
• Deliver final presentation summarizing project work, recommendations, and impact.

Skills

Excel

Power BI

Education

Bachelors of Data Science

Bachelors of Business Administration

Bachelors of Information Technology

Bachelors of Computer Science

Job description

The MISO Summer Internship Program invites students in Business Administration, Computer Science, Data Science, English, or related fields to gain hands-on experience in energy grid operations. You will support virtual customers, work with internal SMEs, and leverage data to improve processes, culminating in a final project presentation.

Expect about 40 hours per week on-site at Carmel, IN, with housing assistance for qualified students and the possibility to extend to part-time remote work