Summer Dispatch Specialist – Household Moves

SIRVA Inc.; Fort Wayne (IN); On-site; USD 25,000 - 28,000; Full time

Job summary

Sirva Worldwide, Inc. is seeking an Operations Summer Temp to serve as dispatcher for household goods moves.

You will manage inbound calls and emails, relay critical instructions, and support real-time communication across platforms to ensure on-time performance and customer satisfaction. The role emphasizes data accuracy, collaboration with drivers and agents, and contribution to process improvements in a fast-paced environment.

Qualifications

• High School Diploma required.
• Bachelor's degree in business, logistics, supply chain management or related field preferred, or equivalent operational experience.
• Familiarity with dispatch operations and logistics environments.
• Ability to convey information clearly over phone and email in fast-moving situations.
• Troubleshoot issues and support drivers during delays or service disruptions.

Responsibilities

• Answer inbound driver calls promptly to provide support and resolve issues.
• Respond to driver and agent emails with accurate information related to shipments and schedules.
• Communicate shipment and trip orders to drivers and verify receipt of critical instructions.
• Issue authorizations for weight challenges, storage, shuttle services, and other operational exceptions.
• Facilitate repairs, equipment rentals, and labor requests to minimize service disruption.
• Distribute trip delay notifications and initiate corrective actions.
• Maintain accurate shipment data in dispatch systems and resolve daily discrepancies.
• Build strong relationships with van line agents, drivers, and partners to improve service execution.
• Collaborate with scheduling, safety, and customer service to support outcomes.
• Identify opportunities to improve communication workflows and data accuracy.

Skills

Dispatch operations

Communication

MS Office

Transportation systems

Problem solving

Prioritization

Relationship building

Independent decision making

Education

High School Diploma

Bachelor's degree in business/logistics

Tools

Microsoft Office

Transportation management systems

Job description

Sirva Worldwide, Inc. is seeking an Operations Summer Temp to serve as dispatcher for household goods moves.

You will manage inbound calls and emails, relay critical instructions, and support real-time communication across platforms to ensure on-time performance and customer satisfaction. The role emphasizes data accuracy, collaboration with drivers and agents, and contribution to process improvements in a fast-paced environment.