Dispatch Lead - Household Goods Logistics & Support

Sirva; Fort Wayne (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary and incentive plans

Workplace flexibility for a balanced工作

Comprehensive benefits packages and wh

Job summary

Sirva seeks a Dispatcher to be the primary contact for drivers and van line agents, ensuring smooth execution of household moves and timely information handling. You will manage inbound calls and emails, maintain shipment data, and support issue resolution to boost efficiency and customer satisfaction.

The role emphasizes clear communication, quick decision-making, and collaboration with internal teams. This is an on-site position offering competitive pay and strong benefits.

Qualifications

• High School diploma required.
• Bachelor’s degree in business, logistics, supply chain management, or related field preferred, or equivalent operational experience.
• Familiarity with dispatch operations, household goods transportation, road services support, or logistics environments.
• Ability to clearly convey information over phone and email, manage high-volume inbound inquiries, and relay critical details accurately in fast-moving situations.
• Demonstrated ability to troubleshoot issues, provide practical solutions, and support drivers experiencing disruptions such as delays, equipment needs, or service failures.
• Ability to assess situations quickly, issue appropriate authorizations, and determine when to elevate issues.
• Helpful understanding of equipment repairs, rental coordination, roadside support, and labor resource management.
• Proficiency with Microsoft Office and transportation management systems.
• Effective communication and relationship building skill across internal and external partners.
• Strong prioritization, problem solving, and independent decision-making skills.

Responsibilities

• 50% Communication and Network Support: Answer inbound driver calls promptly to provide support, resolve issues, and maintain continuity of operations.
• 30% Data Integrity & System Accuracy: Maintain accurate and up-to-date shipment and trip information within dispatch and transportation management systems.
• 15% Network Relationships & Cross-Functional Collaboration: Build strong working relationships with van line agents, drivers, and partners; coordinate with scheduling, safety, and customer service.
• 5% Continuous Improvement & Special Assignments: Identify opportunities to enhance communication workflows, data accuracy, and operational efficiency.

Skills

Dispatch operations

Household goods

Communication skills

Issue resolution

Authorizations

Equipment repairs

Rental coordination

Roadside support

Microsoft Office

Transportation systems

Relationship building

Prioritization

Problem solving

Independent decision-making

Education

High School Diploma

Bachelor’s degree in business/logistics or related field

Tools

Transportation management systems

Microsoft Office

Job description

Sirva seeks a Dispatcher to be the primary contact for drivers and van line agents, ensuring smooth execution of household moves and timely information handling. You will manage inbound calls and emails, maintain shipment data, and support issue resolution to boost efficiency and customer satisfaction.

The role emphasizes clear communication, quick decision-making, and collaboration with internal teams. This is an on-site position offering competitive pay and strong benefits.