Dispatcher (Hybrid - Fort Wayne, IN)

Sirva; Fort Wayne (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary and incentive plans

Workplace flexibility for a balanced工作

Comprehensive benefits packages and wh

Job summary

Sirva seeks a Dispatcher to be the primary contact for drivers and van line agents, ensuring smooth execution of household moves and timely information handling. You will manage inbound calls and emails, maintain shipment data, and support issue resolution to boost efficiency and customer satisfaction.

The role emphasizes clear communication, quick decision-making, and collaboration with internal teams. This is an on-site position offering competitive pay and strong benefits.

Qualifications

• High School diploma required.
• Bachelor’s degree in business, logistics, supply chain management, or related field preferred, or equivalent operational experience.
• Familiarity with dispatch operations, household goods transportation, road services support, or logistics environments.
• Ability to clearly convey information over phone and email, manage high-volume inbound inquiries, and relay critical details accurately in fast-moving situations.
• Demonstrated ability to troubleshoot issues, provide practical solutions, and support drivers experiencing disruptions such as delays, equipment needs, or service failures.
• Ability to assess situations quickly, issue appropriate authorizations, and determine when to elevate issues.
• Helpful understanding of equipment repairs, rental coordination, roadside support, and labor resource management.
• Proficiency with Microsoft Office and transportation management systems.
• Effective communication and relationship building skill across internal and external partners.
• Strong prioritization, problem solving, and independent decision-making skills.

Responsibilities

• 50% Communication and Network Support: Answer inbound driver calls promptly to provide support, resolve issues, and maintain continuity of operations.
• 30% Data Integrity & System Accuracy: Maintain accurate and up-to-date shipment and trip information within dispatch and transportation management systems.
• 15% Network Relationships & Cross-Functional Collaboration: Build strong working relationships with van line agents, drivers, and partners; coordinate with scheduling, safety, and customer service.
• 5% Continuous Improvement & Special Assignments: Identify opportunities to enhance communication workflows, data accuracy, and operational efficiency.

Skills

Dispatch operations

Household goods

Communication skills

Issue resolution

Authorizations

Equipment repairs

Rental coordination

Roadside support

Microsoft Office

Transportation systems

Relationship building

Prioritization

Problem solving

Independent decision-making

Education

High School Diploma

Bachelor’s degree in business/logistics or related field

Tools

Transportation management systems

Microsoft Office

Job description

Roles And Responsibilities

The Dispatcher serves as the primary point of contact for drivers, van line agents, and internal stakeholders, ensuring smooth execution of household goods moves. The role is responsible for managing inbound phone calls and emails in support of van line policies, and procedures, delivering timely support and accurate information. By facilitating real-time communication, maintaining precise shipment data across all operational platforms, and supporting issue resolution, this position directly contributes to operational efficiency, on-time performance, and overall customer satisfaction.

Roles And Responsibilities

The Dispatcher serves as the primary point of contact for drivers, van line agents, and internal stakeholders, ensuring smooth execution of household goods moves. The role is responsible for managing inbound phone calls and emails in support of van line policies, and procedures, delivering timely support and accurate information. By facilitating real-time communication, maintaining precise shipment data across all operational platforms, and supporting issue resolution, this position directly contributes to operational efficiency, on-time performance, and overall customer satisfaction.

Essential Functions And Responsibilities

50% Communication and Network Support

• Answer inbound driver calls promptly to provide support, resolve issues, and maintain continuity of operations.
• Respond to driver and agent emails with accurate, timely information related to shipments, schedules, equipment needs, and operational requirements.
• Communicate shipment and trip orders to drivers and verify receipt of all critical instructions.
• Issue authorizations for weight challenges, storage, shuttle services, and other operational exceptions.
• Facilitate repairs, equipment rentals, and labor requests to support drivers and ensure minimal service disruption.
• Distribute trip delay notifications to all relevant stakeholders and initiate necessary corrective actions.

30% Data Integrity & System Accuracy

• Maintain accurate and up-to-date shipment and trip information within dispatch and transportation management systems.
• Review and resolve discrepancies identified in daily integrity reports to ensure compliance with operational standards.

15% Network Relationships & Cross-Functional Collaboration

• Build strong working relationships with the van line agents, drivers, and operational partners to secure resources and improve service execution.
• Partner with internal teams such as scheduling, safety, and customer service to support service outcomes.
• Communicate changes, risks, and updates clearly and proactively to all stakeholders.

5% Continuous Improvement & Special Assignments

• Identify opportunities to enhance communication workflows, data accuracy, and operational efficiency.
• Contribute operational insight to cross-functional projects or task groups.

Qualifications and preferred skills

Education/Certification Requirements

• High School Diplomna Required
• Bachelor’s degree in business, logistics, supply chain management, a related field preferred, OR an equivalent operational experience.

Qualifications And Experience Requirements

• Familiarity with dispatch operations, household goods transportations, road services support, or logistics environments.
• Ability to clearly convey information over phone and email, manage high-volume inbound inquiries, and relay critical details accurately in fast-moving situations.
• Demonstrated ability to troubleshoot issues, provide practical solutions, and support drivers experiencing disruptions such as delays, equipment needs, or service failures.
• Ability to assess situations quickly, issue appropriate authorizations, and determine when to elevate issues.
• Helpful understanding of equipment repairs, rental coordination, roadside support, and labor resource management.
• Proficiency with Microsoft Office and transportation management systems.
• Effective communication and relationship building skill across internal and external partners.
• Strong prioritization, problem solving, and independent decision-making skills.

What Sirva Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture

At Sirva, We Are Committed To Fair And Transparent Compensation Practices. In Accordance With Applicable State And Federal Laws, We Provide The Following Salary Information For This Position. Position Title: Dispatcher. Hourly Range: $13-17/hr USD. Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees. Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process. Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers. Vacancy Status: This posting reflects an existing vacancy within our organization. Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience. Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [e-mail] and let us know the nature of your request and your contact information.