Household Goods Dispatcher — Ops & Data Hub

Sirva; Fort Wayne (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Workplace flexibility

Benefits package

Vacation time

Collaborative culture

Job summary

Sirva Inc. is seeking a Dispatcher in Fort Wayne to serve as the primary contact for drivers, van line agents, and internal teams, ensuring smooth household goods moves.

You will manage inbound calls and emails, provide timely, accurate information, and maintain shipment data across dispatch platforms. This on-site role emphasizes communication, data integrity, and cross-functional collaboration with scheduling, safety, and customer service.

Qualifications

• Familiarity with dispatch operations, household goods transportations, road services support, or logistics environments.
• Ability to convey information clearly over phone and email, manage high-volume inquiries, and relay critical details quickly.
• Troubleshoot issues and support drivers during disruptions such as delays or equipment needs.
• Assess situations quickly, issue authorizations, and know when to elevate.
• Understanding of equipment repairs, rental coordination, roadside support, and labor management.
• Proficiency with Microsoft Office and transportation management systems.
• Strong communication and relationship skills across internal and external partners.
• Excellent prioritization and independent decision-making abilities.

Responsibilities

• Answer inbound driver calls promptly to provide support, resolve issues, and maintain operations.
• Respond to driver and agent emails with accurate, timely shipment information.
• Communicate shipment and trip orders to drivers and verify receipt of critical instructions.
• Issue authorizations for weight challenges, storage, shuttle services, and other exceptions.

Skills

Dispatch operations familiarity

Communication skills

Troubleshooting issues

Decision-making / prioritization

Equipment repairs coordination

Microsoft Office

Transportation Management Systems (TMS

Relationship building

Critical information relay

Education

High School Diploma

Bachelor’s degree in business/logistics (preferred)

Equivalent operational experience

Tools

Transportation Management Systems (TMS)

Microsoft Office

Job description

Sirva Inc. is seeking a Dispatcher in Fort Wayne to serve as the primary contact for drivers, van line agents, and internal teams, ensuring smooth household goods moves.

You will manage inbound calls and emails, provide timely, accurate information, and maintain shipment data across dispatch platforms. This on-site role emphasizes communication, data integrity, and cross-functional collaboration with scheduling, safety, and customer service.