Suites Supervisor | Part-Time | Greensboro Coliseum Complex

Oak View Group; Greensboro (NC); On-site; USD 54,000 - 63,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) Matching

Job summary

Oak View Group in Greensboro, NC seeks a part-time Suites Supervisor to oversee daily premium suite operations, ensuring guest satisfaction and top-tier hospitality. You will supervise attendants, coordinate event-day activities, monitor standards, and enforce alcohol policies.

The role requires 1–2 years of supervisory experience in fast-paced foodservice, strong communication, teamwork, and knowledge of serviceware and inventory management.

Qualifications

• 1-2 years' experience in a supervisory capacity in a fast-paced restaurant or catering environment or applicable education.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, businesslike, and respectful manner.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, and percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.

Responsibilities

• Responsible for supervising the setup of food service areas within specific suites based upon pre-order.
• Ensures all suites are set prior to the event based upon communication received of orders.
• Ensure exceptional quality and hospitality standards are maintained throughout the suite level of the arena.
• Coordinate the organization and preparation of events to ensure seamless execution.
• Supervise team members during both event and non-event days.
• Monitor and maintain food quality.
• Monitor and enforce safe alcohol policies and procedures.
• Monitor and maintain inventory control and product requisition.
• Have full knowledge of food and beverage menu items and accompaniments.
• Supervise the service of beverages to guests, including alcoholic beverages.
• Check the guest's ID to verify the minimum age requirement for the purchase of alcoholic beverages.
• Responsible for observing guests to respond to any additional requests.
• Responsible for ensuring suites have all necessary serviceware.
• Supervises the setup of suite functions, including linens, dishware, glassware, and silverware.
• Maintains sanitation, health, and safety standards in work areas.
• Demonstrates ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to the start of the event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
• All other duties as assigned by the Director of Premium.

Skills

Supervisory capacity

Communication

Teamwork

Food handling / alcohol permit

Math / POS handling

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

This position will remain open until December 25, 2026.

Position Summary

Suites Supervisor is responsible for overseeing the daily operations of premium suites, ensuring exceptional guest service, efficient team performance, and a high-quality hospitality experience. This position supervises suite attendants and service staff, coordinates event-day operations, maintains presentation and cleanliness standards, and responds promptly to guest needs and concerns.

This role pays an hourly rate of $26.00.

Benefits for Part-Time Roles

• 401(k) Savings Plan and 401(k) Matching.

About the Venue

The Greensboro Coliseum Complex is a versatile multi-building facility that serves the community of Greensboro and its surrounding areas. It hosts a wide array of events, such as athletic competitions; cultural arts showcases; concerts; theater performances; educational activities; fairs; and exhibits, as well as public and private gatherings, including conventions, convocations, trade shows, and consumer shows. It plays a crucial role as a hub of community activities and significantly contributes to the regional economy. The complex is made up of nine venues, the largest being the renowned 22,000-seat First Horizon Coliseum, which has a storied history of hosting prestigious ACC and NCAA basketball championships and a concert history featuring legendary artists like Paul McCartney, Garth Brooks, and Elvis Presley, as well as today’s biggest artists like Drake, Bad Bunny, and Taylor Swift. The Complex also includes the 167,000-square-foot Special Events Center, encompassing three exhibition halls, a 4,500-seat mini-arena, and eight meeting rooms. Additionally, there’s the White Oak Amphitheatre, Piedmont Hall, the Novant Health Fieldhouse, the Greensboro Aquatic Center, The Terrace, the ACC Hall of Champions, and the 3000-seat Odeon Theatre. As one of the most actively booked facilities in the country, the Greensboro Complex annually hosts over 1,100 events. Its extraordinary flexibility and reputation have earned it worldwide acclaim among promoters, producers, event planners, and patrons alike.

Responsibilities

• Responsible for supervising the setup of food service areas within specific suites based upon pre-order.
• Ensures all suites are set prior to the event based upon communication received of orders.
• Ensure exceptional quality and hospitality standards are maintained throughout the suite level of the arena.
• Coordinate the organization and preparation of events to ensure seamless execution.
• Supervise team members during both event and non-event days.
• Monitor and maintain food quality.
• Monitor and enforce safe alcohol policies and procedures.
• Monitor and maintain inventory control and product requisition.
• Have full knowledge of food and beverage menu items and accompaniments.
• Supervise the service of beverages to guests, including alcoholic beverages.
• Check the guest's ID to verify the minimum age requirement for the purchase of alcoholic beverages.
• Responsible for observing guests to respond to any additional requests.
• Responsible for ensuring suites have all necessary serviceware.
• Supervises the setup of suite functions, including linens, dishware, glassware, and silverware.
• Maintains sanitation, health, and safety standards in work areas.
• Demonstrates ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to the start of the event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
• All other duties as assigned by the Director of Premium.

Qualifications

• 1-2 years' experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable education. Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, businesslike, and respectful manner, which focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, and percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.