Sr. Concessions Manager | Full-Time | Greensboro Coliseum Complex

Oak View Group; Greensboro (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) Savings Plan

401(k) matching

Paid Time Off

Job summary

Oak View Group’s Greensboro venue seeks a Sr. Concessions Manager to lead client food and beverage services and oversee event planning and management. You will interact with clients, facility staff, and operations teams to fulfill event needs and maximize concessions potential.

The role requires 4–6 years in arena concessions management, strong POS and inventory skills, and a ServSafe certification. The position offers full-time hours with health and retirement benefits, and a December 4, 2026

Qualifications

• Associate’s Degree (A.A.) or greater in Culinary Management, Business Management, or a related field.
• 4-6 years of experience in management, catering, concessions, inventory control, order management, point of sale systems, digital content creation/implementation, and menu planning in an arena or stadium environment preferred.
• Proficiency with Windows, MS Office, Adobe, Digital Content Delivery, and Point of Sales systems with Inventory Control.
• ServSafe Manager certification required or must be obtained within 60 days of hiring.
• Must be able to walk/stand for extended periods, lift and/or move heavy objects occasionally.
• Working inside and outside of the building; flexible schedules including nights, weekends, and holidays.

Responsibilities

• Oversees development, delivery, review, execution, and fulfillment of proposals/contracts for clients of the venue for concessions and catering events while adhering to OVG venue policies and procedures.
• Strategic planning and development of menus, menu prices, inventory control, point of sale systems, revenue streams, new business opportunities, vendor partnerships, community events/outreach, and guest experiences for catering and concessions.
• Communicates with clients for status of deadline schedules, including floor plan submissions, room specifications, insurance requirements, and other relevant details.
• Review and work along with staff to ensure execution of all F&B operations through events such as hockey and concerts and contractual obligations such as, but not limited to, insurance, deposits, setup/breakdown, staffing, contracted services, equipment orders, consumption reports, and special orders.
• Manage and work along with the part-time staff, contracted event staff, and nonprofit groups in the areas of concessions and catering.
• Inspecting equipment and facilities to report any deficiencies and ensure all F&B areas are fully operational.
• Ordering and maintaining weekly/monthly inventory for concessions and catering events, such as paper goods, food products, beer, wine, alcohol, chemical/cleaning supplies, and equipment.
• Monitors in‑house events, maintaining close contact with clients and facility staff to ensure success while ensuring that all client requests, concerns, and problems are addressed.
• Coordinates activities and facilitates meetings with kitchen staff, catering staff, and various service contractors for assignment and fulfillment of events for the arena and/or meeting rooms.
• Attends appropriate planning, organization, event, and facility meetings in support of food and beverage elements for all facility operations.
• Direct and work along with staff for proper cleaning techniques and procedures to ensure passing health inspections by state and local agencies and OVG guidelines.
• Prepare and maintain accurate records for pre‑event planning, cost estimates, client requests, billable charges, service orders, contractual requirements, and final billing accounting.
• Plan, implement, and operate an integrated point of sale system; run reports; process cash & credit card sales during and after events; run settlement reports.
• Design and/or assist in the design and implementation of digital content for the venue display systems for the point of sale menu boards, meeting room display monitors, and concession stand sponsor activations.
• Act as Manager on Duty for events, onsite and offsite, including banquets, backstage catering, concessions, and other activities as deemed necessary by the department and facility manager.
• Assist the Director of Concessions to analyze and maintain department‑related costs and facilitate reporting.
• Work flexible hours, including nights, overnights, weekends, and holidays.

Skills

Leadership

Communication

Budgeting

Education

Associate’s Degree (A.A.) or greater in Culinary Management, Business Management, or related field

Tools

Windows

MS Office

Adobe

Digital Content Delivery

Point of Sale Systems

Inventory Control

Job description

Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

Oak View Group has an excellent and immediate opening for a Sr. Concessions Manager. The Sr. Concessions Manager will provide professional client food and beverage services and support in the planning, organization, and management of events within the facility while interacting with clients, facility staff, and related personnel to assure all event needs are fulfilled.

This role pays an annual salary of $50,000 - $60,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 4, 2026.

About The Venue

The Greensboro Coliseum Complex is a versatile multi-building facility that serves the community of Greensboro and its surrounding areas. It hosts a wide array of events, such as athletic competitions; cultural arts showcases; concerts; theater performances; educational activities; fairs; and exhibits, as well as public and private gatherings, including conventions; convocations; trade shows; and consumer shows. It plays a crucial role as a hub of community activities and significantly contributes to the regional economy. The Complex is made up of nine venues, the largest being the renowned 22,000-seat First Horizon Coliseum, which has a storied history of hosting prestigious ACC and NCAA basketball championships and a concert history featuring legendary artists like Paul McCartney, Garth Brooks, and Elvis Presley, as well as today’s biggest artists like Drake, Bad Bunny, and Taylor Swift. The Complex also includes the 167,000-square-foot Special Events Center, encompassing three exhibition halls, a 4,500-seat mini-arena, and eight meeting rooms. Additionally, there's the White Oak Amphitheatre, Piedmont Hall, the Novant Health Fieldhouse, Greensboro Aquatic Center, The Terrace, ACC Hall of Champions, and the 300-seat Odeon Theatre. As one of the most actively booked facilities in the country, the Greensboro Complex annually hosts over 1,100 events. Its extraordinary flexibility and reputation have earned it worldwide acclaim among promoters, producers, event planners, and patrons alike.

Responsibilities

• Oversees development, delivery, review, execution, and fulfillment of proposals/contracts for clients of the venue for concessions and catering events while adhering to OVG venue policies and procedures.
• Strategic planning and development of menus, menu prices, inventory control, point of sale systems, revenue streams, new business opportunities, vendor partnerships, community events/outreach, and guest experiences for catering and concessions.
• Communicates with clients for status of deadline schedules, including but not limited to floor plan submissions, room specifications, insurance requirements, and other relevant details.
• Review and work along with staff to ensure execution of all F&B operations through events such as hockey and concerts and contractual obligations such as, but not limited to, insurance, deposits, setup/breakdown, staffing, contracted services, equipment orders, consumption reports, and special orders.
• Manage and work along with the part-time staff, contracted event staff, and nonprofit groups in the areas of concessions and catering.
• Inspecting equipment and facilities to report any deficiencies and ensure all F&B areas are fully operational.
• Ordering and maintaining weekly/monthly inventory for concessions and catering events, such as paper goods, food products, beer, wine, alcohol, chemical/cleaning supplies, and equipment.
• Monitors in‑house events, maintaining close contact with clients and facility staff to ensure success while ensuring that all client requests, concerns, and problems are addressed.
• Coordinates activities and facilitates meetings with kitchen staff, catering staff, and various service contractors for assignment and fulfillment of events for the arena and/or meeting rooms.
• Attends appropriate planning, organization, event, and facility meetings in support of food and beverage elements for all facility operations.
• Direct and work along with staff for proper cleaning techniques and procedures to ensure passing health inspections by state and local agencies and OVG guidelines.
• Prepare and maintain accurate records for pre‑event planning, cost estimates, client requests, billable charges, service orders, contractual requirements, and final billing accounting.
• Plan, implement, and operate an integrated point of sale system; run reports; process cash & credit card sales during and after events; run settlement reports.
• Design and/or assist in the design and implementation of digital content for the venue display systems for the point of sale menu boards, meeting room display monitors, and concession stand sponsor activations.
• Act as Manager on Duty for events, onsite and offsite, including banquets, backstage catering, concessions, and other activities as deemed necessary by the department and facility manager.
• Assist the Director of Concessions to analyze and maintain department‑related costs and facilitate reporting.
• Work flexible hours, including nights, overnights, weekends, and holidays.

Qualifications

• Associate’s Degree (A.A.) or greater in Culinary Management, Business Management, or a related field.
• 4-6 years of experience in management, catering, concessions, inventory control, order management, point of sale systems, digital content creation/implementation, and menu planning in an arena or stadium environment preferred.
• Proficiency with Windows, MS Office, Adobe, Digital Content Delivery, and Point of Sales systems with Inventory Control. Other software experience is helpful.
• ServSafe Manager certification is required or must be obtained within 60 days of hiring.
• Must possess any licenses, certificates, or training required by local, state, or national authorities for the operation of industry‑related equipment found at the facility.
• Must be able to walk/stand for extended periods, kneel, climb to high walkways, balance, and maneuver throughout the various areas and surfaces of the venue.
• Must be able to lift and/or move heavy objects occasionally.
• Working inside and outside of the building is required, and there may be some exposure to adverse conditions.
• Must be able to use a two‑way radio.
• Demonstrated knowledge of building maintenance, including housekeeping techniques.
• Demonstrate knowledge in industry terminology.
• Work effectively under pressure and/or a stringent schedule to produce accurate results and meet deadlines.
• Able to work flexible schedules, including weekends, nights, and holidays.
• Able to assess situations using decision‑making authority.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.