Success Manager

Pine Services Group; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Generous PTO and holidays

Job summary

The Vested Group, part of Pine Services Group, seeks a proactive Success Manager to own relationships with the largest inVESTED PRO clients. You will partner with NetSuite consultants, lead escalations when needed, and ensure ongoing client value from go-live onward.

This fully remote role requires strong client-management, ERP experience, and a track record of delivering outcomes across complex programs.

Qualifications

• 5+ years in client success, account management, consulting, or another client-facing role.
• Experience with ERP environments or implementations preferred.
• Familiarity with managing large/complex clients and executive stakeholders.
• Strong project management and problem-solving skills.
• Proactive, clear communication and cross-team coordination required.

Responsibilities

• Own relationships with a portfolio of large inVESTED PRO clients from day one.
• Hold regular business reviews with client leadership to set priorities.
• Translate client needs into prioritized action plans for NetSuite consultants.
• Track timelines, scope, and resources across multiple workstreams.
• Flag risks early and implement mitigation plans.
• Lead client escalations through to resolution.
• Coordinate with delivery, support, and account teams to stay on schedule.
• Suggest optimizations and additional modules to maximize value.

Skills

Client relationship management

Project management

Communication

Escalation handling

C-suite engagement

ERP experience

Education

Business degree

Tools

NetSuite

Job description

One of Pine's portfolio companies, The Vested Group, is an award-winning Oracle NetSuite Solution Provider that partners with growing businesses to get their operations running the way they should. They specialize in ERP implementations, support, and custom solutions — and they measure success by the long-term value they create, not just the project they deliver. Their inVESTED PRO practice provides ongoing support and optimization after go-live, and many of those client relationships run for years.

They're looking for a Success Manager to own relationships with their largest and most complex inVESTED PRO clients. The successful candidate will be the main point of contact for client leadership teams, work closely with NetSuite consultants to deliver on client priorities, and lead escalations when they arise. This role comes with a full client portfolio from day one — the right person is ready to hit the ground running.

This is a fully remote role.

What You'll Do

• Manage a portfolio of large, complex inVESTED PRO clients as their primary point of contact.
• Hold regular business reviews with client leadership — including C-suite stakeholders — to review progress and set priorities.
• Translate client business needs into prioritized action plans for NetSuite consultants and developers.
• Track timelines, scope, and resourcing across multiple client workstreams simultaneously.
• Flag risks early — low adoption, scope creep, stalled work, renewal concerns — and put a plan in place to address them.
• Lead client escalations and difficult conversations through to resolution.
• Coordinate with delivery, support, and account teams to keep client work on schedule.
• Recommend optimizations, additional modules, and process improvements that help clients get more out of NetSuite.

What They’re Looking For

Required

• 5+ years in client success, account management, consulting, or another client-facing role.
• Functional background, ideally in operations.
• ERP experience as an end user, administrator, consultant, or project lead.
• Experience managing relationships with large or complex clients, including C-suite stakeholders.
• Strong project management and problem-solving skills.
• Proactive communication and consistent follow-through across teams.
• Comfort managing escalations and difficult client conversations.

Nice to Have

• NetSuite experience.
• Business degree or business background.
• Experience in managed services, ERP support, or technology consulting.

What They Offer

• Location: Remote
• Employment Type: Full-Time
• Salary: [Insert salary range]
• Benefits: Medical, dental, and vision coverage; generous PTO and company-observed holidays; 401(k) with employer match; professional development and room to grow as the practice expands; and the long-term backing of Pine Services Group