Substance Use Outpatient Case Manager

Firefly Outpatient; Norman (OK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development opportunities

Collaborative clinical team

Job summary

Firefly Outpatient is seeking a dedicated Case Manager to join our clinical team, coordinating client admissions, treatment and discharge planning, and aftercare services. The role acts as a liaison between clients, families, referral sources, and the treatment team, ensuring continuity of care.

The ideal candidate is compassionate, detail-oriented, and experienced in substance use disorder and/or mental health treatment environments with strong communication and crisis intervention skills.

Qualifications

• Bachelor's degree in behavioral health, business, administration, or related field (preferred) or equivalent experience.
• Registered, certified, or licensed by state-approved certifying organization for behavioral health/addiction.
• Minimum of two years of healthcare or behavioral health experience.

Responsibilities

• Direct response to requests for services: intake calls, assessments, referrals, level-of-care determinations, and follow-up.
• Manage admissions calls, including evenings and weekends as assigned.
• Oversee client admissions and ensure intake documentation meets licensing and Joint Commission standards.
• Collaborate with Clinical Director to evaluate admission appropriateness.
• Maintain awareness of all client admissions, discharges, and transfers.
• Coordinate discharge planning, aftercare, relapse prevention, and outcome follow-up.
• Meet weekly with assigned clients to support treatment planning and progress.
• Facilitate sessions with referral sources and family members as needed.
• Conduct crisis intervention and de-escalation as required.
• Maintain ongoing communication with referral partners and support marketing initiatives.
• Ensure HIPAA, ODMHSAS, Joint Commission, and agency standards compliance.
• Maintain accurate, timely documentation in the electronic health record.
• Participate in weekly meetings and performance improvement initiatives.
• Perform other duties as assigned.

Skills

Client assessment

Care coordination

Crisis intervention

Documentation

EHR proficiency

Interdisciplinary collaboration

Communication skills

HIPAA compliance

Time management

Ethical boundaries

Education

Bachelor's degree in behavioral health

Tools

EHR systems

Job description

Firefly Outpatient is seeking a dedicated and organized Case Manager to join our clinical team. This role plays a critical part in coordinating client admissions, treatment planning, discharge planning, and aftercare services. The Case Manager serves as a key liaison between clients, families, referral sources, and the interdisciplinary treatment team to ensure seamless continuity of care.

The ideal candidate is compassionate, detail-oriented, and experienced in substance use disorder and/or mental health treatment environments, with strong communication and crisis intervention skills.

Primary Responsibilities

• Direct the response to requests for services, including intake calls, assessments, referrals, level-of-care determinations, and follow-up.
• Manage admissions calls (including evenings and weekends as assigned).
• Oversee client admissions and ensure all intake documentation is accurate and compliant with licensing and Joint Commission standards.
• Collaborate with the Clinical Director to evaluate appropriateness of admissions.
• Maintain active awareness of all client admissions, discharges, and transfers.
• Coordinate discharge planning, aftercare services, relapse prevention planning, and outcome follow-up.
• Meet weekly with assigned clients to support treatment planning and progress.
• Facilitate sessions with referral sources and family members as needed.
• Conduct crisis intervention and de-escalation as required.
• Maintain ongoing communication with referral partners and support marketing initiatives as assigned.
• Ensure compliance with HIPAA, ODMHSAS, Joint Commission, and agency standards.
• Maintain accurate, timely documentation in the electronic health record.
• Participate in weekly meetings and performance improvement initiatives.
• Perform other duties as assigned.

Key Competencies

• Comprehensive client assessment and individualized treatment planning
• Care coordination across multidisciplinary teams
• Crisis intervention and de-escalation skills
• Strong customer service and professional telephone communication
• Discharge planning and relapse prevention support
• Knowledge of substance use disorder treatment modalities
• Understanding of regulatory and accreditation standards
• Time management and caseload organization
• Strong ethical boundaries and confidentiality practices
• Proficiency in EHR systems and documentation compliance
• Relationship building with clients, families, and referral sources

Qualifications

• Must be at least 18 years of age
• Bachelor's degree in behavioral health, business, marketing, administration, or related field (preferred) or equivalent experience
• Registered, certified, or licensed by state-approved certifying organization for behavioral health / addiction
• Minimum of two (2) years of experience in a healthcare or behavioral health setting (preferred)
• Knowledge of psychiatric and chemical dependency treatment principles (preferred)
• CPR/First Aid certification (or ability to obtain upon hire)
• Valid Class "C" Driver's License (if driving for company) or valid Photo ID
• Successful completion of background check and health screening
• Negative TB test required
• Basic computer proficiency required

Physical & Work Requirements

• Ability to work a 40+ hour workweek
• Prolonged sitting (up to 8 hours)
• Ability to operate standard office equipment
• Ability to lift, pull, stoop, and move throughout the facility
• Ability to operate a motor vehicle (if required)
• Adequate vision, hearing, and manual dexterity to perform essential duties

What We Offer

• Mission-driven, team-oriented culture
• Opportunity to make a meaningful impact in clients' recovery journeys
• Professional growth and development opportunities
• Collaborative leadership and supportive clinical team