Outpatient Case Manager – Substance Use Care & Coordination

Firefly Outpatient; Norman (OK); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Professional development opportunities

Collaborative clinical team

Zusammenfassung

Firefly Outpatient is seeking a dedicated Case Manager to join our clinical team, coordinating client admissions, treatment and discharge planning, and aftercare services. The role acts as a liaison between clients, families, referral sources, and the treatment team, ensuring continuity of care.

The ideal candidate is compassionate, detail-oriented, and experienced in substance use disorder and/or mental health treatment environments with strong communication and crisis intervention skills.

Qualifikationen

• Bachelor's degree in behavioral health, business, administration, or related field (preferred) or equivalent experience.
• Registered, certified, or licensed by state-approved certifying organization for behavioral health/addiction.
• Minimum of two years of healthcare or behavioral health experience.

Aufgaben

• Direct response to requests for services: intake calls, assessments, referrals, level-of-care determinations, and follow-up.
• Manage admissions calls, including evenings and weekends as assigned.
• Oversee client admissions and ensure intake documentation meets licensing and Joint Commission standards.
• Collaborate with Clinical Director to evaluate admission appropriateness.
• Maintain awareness of all client admissions, discharges, and transfers.
• Coordinate discharge planning, aftercare, relapse prevention, and outcome follow-up.
• Meet weekly with assigned clients to support treatment planning and progress.
• Facilitate sessions with referral sources and family members as needed.
• Conduct crisis intervention and de-escalation as required.
• Maintain ongoing communication with referral partners and support marketing initiatives.
• Ensure HIPAA, ODMHSAS, Joint Commission, and agency standards compliance.
• Maintain accurate, timely documentation in the electronic health record.
• Participate in weekly meetings and performance improvement initiatives.
• Perform other duties as assigned.

Kenntnisse

Client assessment

Care coordination

Crisis intervention

Documentation

EHR proficiency

Interdisciplinary collaboration

Communication skills

HIPAA compliance

Time management

Ethical boundaries

Ausbildung

Bachelor's degree in behavioral health

Tools

EHR systems

Jobbeschreibung

Firefly Outpatient is seeking a dedicated Case Manager to join our clinical team, coordinating client admissions, treatment and discharge planning, and aftercare services. The role acts as a liaison between clients, families, referral sources, and the treatment team, ensuring continuity of care.

The ideal candidate is compassionate, detail-oriented, and experienced in substance use disorder and/or mental health treatment environments with strong communication and crisis intervention skills.