Subscription Renewals Specialist

Everpure; Chicago (IL); On-site; USD 76,000 - 124,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Company-sponsored team events

Incentive pay

Job summary

Everpure, a data platform company, is seeking a Subscription Services Representative to join the World-Wide Renewals team in the United States. You will support an assigned territory to maintain and grow renewal rates, attach new products, and provide highest level of customer service through the quote-to-cash process.

You will drive renewals by partnering with Channel Partners and Account Managers, communicating value, identifying at-risk accounts, and managing a focused renewal strategy.

Qualifications

• Bachelor’s degree or equivalent.
• 2+ years prior subscription sales role.
• 2+ years prior customer service experience.
• Strong written and oral communication; highly organized with time management.

Responsibilities

• Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Everpure (formerly known as Pure Storage)
• Effectively communicate company messages, value propositions, etc. verbally and in writing
• Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure
• Accountable for reviewing and validating installed base reports
• Manage existing programs to maximize company revenue and resolve customer-related contract issues
• Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position a renewal
• Responsible for managing an assigned quota
• Goal is to optimize renewal rate, attach rate and term
• Quote all subscription renewal opportunities for assigned territory
• Develop overall renewal strategy and process for assigned territory
• Manage & forecast the subscription pipeline for territory
• Create programs with Marketing Manager to proactively encourage renewal activity with partners
• Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups
• Track all activity in Salesforce

Skills

Interpersonal skills

Team player

Communication skills

Self-starter

Time management

Salesforce aptitude

Analytical skills

Customer service

Excel

SQL queries

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Excel

MS Access

SQL queries

Job description

Everpure, a data platform company, is seeking a Subscription Services Representative to join the World-Wide Renewals team in the United States. You will support an assigned territory to maintain and grow renewal rates, attach new products, and provide highest level of customer service through the quote-to-cash process.

You will drive renewals by partnering with Channel Partners and Account Managers, communicating value, identifying at-risk accounts, and managing a focused renewal strategy.