Subscription Services Operations Specialist

Everpure; Santa Clara (CA); On-site; USD 64,000 - 91,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Team events

Job summary

Everpure in Santa Clara, CA is seeking a Renewal Operations professional to quote and manage subscription renewals, align expiration dates, and streamline the renewal process for the installed base.

You will review data, verify pricing, track activity in Salesforce, and collaborate with Channel Partners, Account Managers, Sales and Finance to upgrade opportunities to co-term renewal dates.

Qualifications

• 2+ years of experience in sales operations or contract administration.
• Solid Salesforce aptitude.
• Strong organizational and written communication skills.
• Inventory/installed base management experience is a plus.
• Ability to take initiative with minimal supervision.

Responsibilities

• Provide operational and administrative/backend support to SSRs to enable seamless renewals execution.
• Enable pipeline readiness with account mapping and territory alignment.
• Triage inquiries from a high-volume renewal inbox to the appropriate owner.
• Operationalize the Renewal pipeline while optimizing renewal rate, attach rate and term.
• Coordinate with Channel Partners & Account Managers to market subscription opportunities and resolve issues.
• Communicate company messages and value propositions clearly, verbally and in writing.
• Review and validate subscriptions against customer reports and data sources.
• Research original transactions to position the next subscription cycle effectively.
• Confirm and quote all renewal opportunities for assigned territory accurately.
• Develop and communicate process changes to optimize programs and relationships.
• Track activity in Salesforce from Stage 1 to Stage 3 and manage ticket closures.
• Ensure upgrades are aligned with field and inside team actions.

Skills

Sales operations

Salesforce

Organization

Communication

Initiative

Job description

About This Role…

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

The Renewal team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue.

This role will be focused on ensuring the new deals that build from the installed base are being quoted accurately with the intent to align expiration dates and streamline the renewal process; inclusive of what was originally purchased to align with Finance expectations. This individual will assist the Renewal team review, revise, report, and upgrade opportunities that impact the installed base and build algorithms with our Business Intelligence Team. The importance of building SOX compliance processes and a solid reporting structure to our business is a key initiative as we look to the future and you would be integral in making this happen.

Your ability to drive business process, manage heavy transaction workloads with a keen attention to detail will enable the team to secure more revenue prior to the maintenance expiration date, ultimately removing the risk of reducing the contract value. Focusing on accuracy upfront will allow for predictability as we look to secure the renewals.

What You’ll Do

• Provide operational and administrative/backend support to assigned SSR(s) to enable seamless execution of the renewals process.
• Enable pipeline readiness with the understanding of Account Mapping and Territory Alignment
• Triage and route inquiries from a high-volume renewal inbox to the appropriate functional owner
• Goal is to operationalize the Subscription Services Representatives pipeline while optimize renewal rate, attach rate and term
• Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage
• Effectively communicate company messages, value propositions, etc. verbally and in writing
• Accountable for reviewing and validating subscription renewals against customer installed base reports and additional sources of data
• Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position the following subscription cycle
• Accurately confirm and quote all subscription renewal opportunities for assigned territory
• Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups
• Track all activity in Salesforce, Stage 1 to Stage 2 FisF or other PERC Ticket Closures to move Renewal Opportunities Stage 3
• Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teams
• Work closely with Renewal, Sales and Finance teams to get upgrades to co-term to existing renewal dates
• Responsible for assisting the team with verifying pricing and data to ensure accuracy in Pure internal tools
• Fulfills installed base requests for field
• Accountable for data related projects that help improve the Renewal reporting

What You’ll Bring

• 2+ years experience in sales operations and or contract administration
• Solid Salesforce aptitude
• Ability to organize and prioritize activities
• Strong oral and written communication skills
• Organizational and follow up skills, problem solving and analytical skills
• Inventory/installed base management experience is a plus
• Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The Hourly Pay Range Is

$30—$56 USD

What You Can Expect From Us

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

Accommodations And Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

Our Commitment To a Strong And Inclusive Team

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.