Subscriber Lifecycle & Revenue Operations Lead

AL-MONITOR; Washington (District of Columbia); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision

HSA available

Paid time off

11 paid holidays

Life insurance

Short-term disability

Job summary

AL-MONITOR seeks an operational builder to design, automate, and improve systems behind subscriber acquisition, engagement, and retention, primarily through HubSpot and ChargeBee. You will create lifecycle programs, segmentation logic, and workflows to scale communications and reduce manual intervention over time.

You will collaborate with Sales, Accounting, Marketing, Product, and Editorial, reporting to the marketing and communications strategy for subscribers.

Qualifications

• 3-5 years of experience in marketing operations, revenue operations, billing operations, or subscription operations.
• Hands-on experience designing or improving lifecycle automation: workflows, segmentation logic, or trigger-based campaigns, not only operating inside an existing setup.
• Hands-on experience with a subscription billing platform (ChargeBee, Recurly, Stripe Billing, or similar).
• Hands-on experience with a CRM or marketing automation platform (HubSpot, Salesforce, Iterable, Klaviyo, or similar).
• Strong analytical instincts, comfortable reading churn reports and translating into action.
• Understanding of subscription business models (recurring revenue, MRR, churn, LTV).
• Excellent written communication, clear and on-brand.

Responsibilities

• Own day-to-day ChargeBee operations: subscription creation, plan changes, invoicing, refunds, dunning, and group subscription onboarding.
• Design, build, and improve subscriber lifecycle automation across HubSpot, including onboarding, engagement, retention, and win-back programs.
• Own day-to-day HubSpot operations: workflow architecture, segmentation logic, list hygiene, and campaign administration.
• Identify and build automations that reduce manual subscriber touch points while maintaining brand alignment.
• Maintain subscriber data integrity across HubSpot and ChargeBee, flagging and resolving issues before they affect marketing programs.
• Execute event and webinar email sends in coordination with the Director and Events team.

Skills

Marketing operations

Revenue operations

Lifecycle automation

HubSpot

ChargeBee

Data analysis

Communication skills

US work authorization

Tools

HubSpot

ChargeBee

Salesforce

Iterable

Klaviyo

Stripe Billing

Recurly

Job description

AL-MONITOR seeks an operational builder to design, automate, and improve systems behind subscriber acquisition, engagement, and retention, primarily through HubSpot and ChargeBee. You will create lifecycle programs, segmentation logic, and workflows to scale communications and reduce manual intervention over time.

You will collaborate with Sales, Accounting, Marketing, Product, and Editorial, reporting to the marketing and communications strategy for subscribers.