SUBR | Program Assistant

Southern University Shreveport, Inc; United States; On-site; USD 45,000 - 55,000; Full time

Job summary

SUBR is seeking a Program Assistant to support the College of Nursing and Allied Health. The role ensures efficient daily operations, acts as a key contact for students, faculty, staff, and visitors, and maintains records to support accreditation and reporting requirements.

The position handles scheduling, admissions, personnel processes, and policy compliance while providing professional customer service and safeguarding confidentiality.

Qualifications

• Experience in a professional office environment providing administrative support or office management.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and communication skills; ability to handle confidential information.

Responsibilities

• Manage daily administrative operations and act as primary receptionist for the Dean's Office.
• Provide administrative support: calls, correspondence, reports, scheduling, and minutes.
• Maintain accurate records and files per university policies and accreditation standards.
• Coordinate communications and distribute announcements and directives.
• Respond to inquiries with confidentiality and professionalism.
• Manage office inventory, purchases, and maintenance coordination.
• Prepare administrative reports for program accreditation and regulatory compliance.
• Assist with scheduling, registrar coordination, and course registration overrides.
• Support recruitment and EPAF processing with Human Resources.
• Maintain contracts and affiliation documents for clinical preceptors and internships.
• Coordinate student admissions processes and supporting documentation.
• Assist with graduation applications and required compliance.
• Plan departmental meetings, events, and catering; arrange facilities and materials.
• Train and supervise graduate assistants and student workers.
• Monitor requests and ensure timely routing for approvals.

Skills

Organizational skills

Time management

Customer service

Written and verbal communication

Education

Associate's degree or higher

Tools

Self-Service Banner

Job description

SUBR | Program Assistant |Position Type: Full -Time Unclassified |Salary: $50,000

Application Deadline: November 21, 2026

JOB DESCRIPTION:

The Program Assistant provides administrative and operational support to the College of Nursing and Allied Health, ensuring the efficient daily operation of the office. This position serves as a primary point of contact for students, faculty, staff, and visitors while assisting with departmental communications, student records, admissions, scheduling, personnel processes, and accreditation requirements. The Program Assistant is responsible for maintaining accurate records, coordinating administrative activities, and providing professional customer service while ensuring confidentiality and compliance with University policies and procedures.

JOB RESPONSIBILITIES:

Manage daily administrative office operations and serve as the primary receptionist for the College of Nursing and Allied Health Dean's Office.

Provide administrative support, including answering telephone calls, preparing correspondence and reports, scheduling meetings, developing agendas, and recording meeting minutes.

Maintain accurate departmental records, databases, and files in accordance with University policies and accreditation standards.

Coordinate departmental communications and distribute announcements, directives, policies, and procedures on behalf of departmental leadership.

Respond to inquiries and concerns from students, faculty, staff, and visitors while maintaining confidentiality and professionalism.

Manage office inventory, process purchase requests, maintain equipment and supplies, and coordinate maintenance or repair requests.

Prepare and maintain administrative reports and documentation required for program accreditation and regulatory compliance.

Assist with course scheduling, review class schedules for accuracy, communicate revisions to the Registrar's Office, and process course registration overrides.

Support recruitment and personnel processes by preparing vacancy announcements, collecting application materials, submitting required documentation to Human Resources, and processing Electronic Personnel Action Forms (EPAFs).

Maintain records of clinical preceptor contracts, internship agreements, affiliation agreements, and memoranda of understanding.

Coordinate student admissions processes, including maintaining application records, transcripts, credentials, and supporting documentation.

Assist with graduation application processing and ensure compliance with University and departmental requirements.

Plan and coordinate departmental meetings, programs, and special events, including scheduling facilities, arranging equipment, preparing materials, and coordinating catering services.

Train and supervise graduate assistants, student workers, and service learners as assigned.

Monitor administrative requests and ensure documents are completed, submitted, and routed for approval in a timely manner.

Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

Experience working in a professional office environment providing administrative support, customer service, or office management services.

Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Strong organizational, time management, customer service, and written and verbal communication skills.

Ability to manage multiple priorities, maintain accurate records, exercise sound judgment, and handle confidential information professionally.

Ability to learn new systems, follow established procedures, and work effectively with students, faculty, staff, and visitors.

PREFERRED QUALIFICATIONS:

Associate's degree or higher from an accredited institution.

At least three (3) years of experience in customer service, administrative support, office management, or an equivalent combination of experience and training.

Experience using Self-Service Banner.

Previous administrative experience in a higher education or academic environment.

Point of Contact:

Dr. Sandra Brown | Vice Chancellor of Health Initiatives / Dean

A criminal background check and reference verification are required.

EEO/ADA Statement:

Southern University System complies with Title IX of the Education Amendments of 1972, Titles VI and VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and other federal, state, and local laws. Southern University and A&M College forbids discriminating or harassing conduct that is based on an individual’s race, color, religion, sex, ethnicity, national origin or ancestry, age, physical or mental disability, sexual orientation, gender identity, gender expression, genetic information, veteran or military status, membership in uniformed services, and all other categories protected by applicable federal and state laws. This commitment applies to but is not limited to decisions concerning hiring and promotion, the administration of educational programs and policies, scholarship and loan programs, and athletic or other college-administered programs. Discriminatory acts of any kind are strictly forbidden.