Subject Matter Expert (ISO)

Kymber Consulting Group; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Plans

Paid Holiday and Personal Time Off

401K plan

Short‑term disability, Long‑term, and 

Life Insurance

Education and Training Assistance

Incentive Plans and Referral Bonuses

Employee Assistance Programs

Job summary

Kymber Consulting Group, LLC seeks an ISO Subject Matter Expert to support the U.S. Department of State, CA/PPT. The SME leads ISO documentation, analyzes quality factors, and guides continual improvement across a nationwide passport services network.

The role requires a Master’s degree, 10+ years in quality management, ISO credentials, Lean Six Sigma, and an active SECRET clearance. On-site collaboration with CA/PPT staff and contractors is required.

Qualifications

• Master’s degree in a related field (16 years of relevant experience may be substituted for the degree).
• 10 years of specific experience in quality management and ISO standards.
• ISO credential (e.g., ISO 9001 Lead Auditor or Lead Implementer) and Lean Six Sigma certification.
• Demonstrated expertise implementing ISO‑compliant quality management systems.
• Proficiency with Microsoft Office, including Outlook, Teams, Word, PowerPoint, Excel, and SharePoint, and ability to prepare written products in accordance with the Department of State writing guide.
• Active SECRET security clearance (or ability to obtain one prior to start) and ability to obtain a Department of State building pass; Moderate Risk Public Trust investigation may be required for designated positions.

Responsibilities

• Lead development and control of program documentation in accordance with ISO 9001 and other international documentation standards.
• Identify, analyze, and solve problems that may affect the quality of services.
• Lead internal quality audits, root‑cause analysis, and corrective‑action tracking for the Quality Control Plan.
• Apply Lean Six Sigma methods to measure process performance and sustain improvements.
• Advise CA/PPT offices and contractor staff on ISO‑aligned procedures, records, and continual improvement.
• Train staff on quality management practices and documentation standards.

Skills

Quality management

ISO standards

Documentation

Education

Master’s degree in a related field

Tools

Microsoft Office (Outlook, Teams, Word, PowerPoint, Excel, SharePoint)

Job description

Location: Washington, DC (CA/PPT Headquarters, SA-17, 600 19th Street NW)

Work Arrangement: On-site (telework only as identified and approved by CA/PPT)

Type: Full-Time

Clearance: Active SECRET security clearance; Department of State building pass required

Travel: None anticipated

Company Overview:

Since 2017, Kymber Consulting Group has been blazing a trail through the consulting landscape, providing solutions across healthcare, defense, and civilian sectors. We're trusted advisors for high-visibility, high-impact engagements, rapidly becoming a valued partner within both government agencies and large established firms in the space. Kymber employs a collaborative team approach to deliver high value, tailored, and innovative solutions. Our engagement teams are built to meet each client’s unique needs. Our employees currently support a variety of Defense and Civilian agencies.

Job Summary:

We are seeking a highly qualified Subject Matter Expert (ISO) to support the U.S. Department of State, Bureau of Consular Affairs, Passport Services Directorate (CA/PPT). CA/PPT directs a nationwide network of 29 passport agencies and centers and nearly 8,000 acceptance facilities that issue approximately 20 million passports each year, and is strengthening its headquarters operations through ISO 9001 quality management and Scaled Agile (SAFe) practices. The ISO Subject Matter Expert leads documentation to ISO and other international documentation standards and identifies, analyzes, and solves problems that may affect the quality of CA/PPT services. This is a Key Personnel position under the contract.

Responsibilities and Duties:

• Lead development and control of program documentation in accordance with ISO 9001 and other international documentation standards.
• Identify, analyze, and solve problems that may affect the quality of services.
• Lead internal quality audits, root‑cause analysis, and corrective‑action tracking for the Quality Control Plan.
• Apply Lean Six Sigma methods to measure process performance and sustain improvements.
• Advise CA/PPT offices and contractor staff on ISO‑aligned procedures, records, and continual improvement.
• Train staff on quality management practices and documentation standards.

Qualifications and Skills:

• Minimum education: Master’s degree in a related field (16 years of relevant experience may be substituted for the degree).
• Minimum experience: 10 years of specific experience in quality management and ISO standards.
• Required credentials: ISO credential (e.g., ISO 9001 Lead Auditor or Lead Implementer) and Lean Six Sigma certification.
• Demonstrated expertise implementing ISO‑compliant quality management systems.
• Proficiency with Microsoft Office, including Outlook, Teams, Word, PowerPoint, Excel, and SharePoint, and ability to prepare written products in accordance with the Department of State writing guide.
• Active SECRET security clearance (or ability to obtain one prior to start) and ability to obtain a Department of State building pass; Moderate Risk Public Trust investigation may be required for designated positions.

Benefits and Perks:

• Medical, Vision, and Dental Plans
• Paid Holiday and Personal Time Off
• 401K plan
• Short‑term disability, Long‑term, and Life Insurance
• Education and Training Assistance Program
• Incentive Plans and Referral Bonuses
• Employee Assistance Programs

Kymber Consulting Group, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law