Subject Matter Expert (ISO)

Xtreme Solutions Inc; Washington (District of Columbia); On-site; USD 130,000 - 180,000; Full time

Job summary

Xtreme Solutions is seeking a senior leader to advance Consular Affairs/Passport Services (CA/PPT) by driving ISO 9001:2015 certification and a comprehensive QMS. You will design the documentation framework, set performance metrics, and guide process improvements across the organization.

The role requires navigating federal programs, aligning strategic plans with ISO activities, and leading cross-functional teams in policy development and continuous improvement initiatives.

Qualifications

• Active DoD secret clearance or ability to obtain one.
• Master's degree in a related field and a minimum of 10 years of federal program management, including at least 5 years of professional ISO 9001 knowledge and implementation; or 16 years of equivalent experience.
• ISO credential and Six Sigma (Lean) required.

Responsibilities

• Develop a roadmap and level-of-effort estimate for implementing a QMS through ISO 9001:2015 certification, including an evaluation of benefits and risks.
• Serve as QMS SME, setting the structure for how PPT documents processes, measures performance, records non-conformances and improvement efforts, and defines risk.
• If the bureau proceeds, lead business process analysis, business solutions, performance measurement, continuous process improvement, customer satisfaction, and ISO-compliant policy, procedures and documentation.
• Analyze the Passport strategic plan and advise on aligning strategic planning with the ISO activities needed to mature the program.
• Lead ISO and other international-standard documentation.
• Identify, analyze and resolve problems that may affect service quality.
• Apply Lean Six Sigma methods to improve processes.

Skills

Strategic thinking

Program management

Education

Master's degree in a related field

ISO credential and Six Sigma (Lean)

Tools

Microsoft Project

Power BI

Job description

Description

Summary:

Lead Consular Affairs/Passport Services (CA/PPT) ISO documentation and international standards work, and guides PPT toward a Quality Management System (QMS) through the ISO 9001:2015 certification program.

Responsibilities

• Develop a roadmap and level-of-effort estimate for implementing a QMS through ISO 9001:2015 certification, including an evaluation of benefits and risks.
• Serve as QMS SME, setting the structure for how PPT documents processes, measures performance, records non-conformances and improvement efforts, and defines risk.
• If the bureau proceeds, lead business process analysis, business solutions, performance measurement, continuous process improvement, customer satisfaction, and ISO-compliant policy, procedures and documentation.
• Analyze the Passport strategic plan and advise on aligning strategic planning with the ISO activities needed to mature the program.
• Lead ISO and other international-standard documentation.
• Identify, analyze and resolve problems that may affect service quality.
• Apply Lean Six Sigma methods to improve processes.

Requirements

Education & experience

• Active DoD secret clearance or ability to obtain one.
• Master's degree in a related field and a minimum of 10 years of federal program management, including at least 5 years of professional ISO 9001 knowledge and implementation; or 16 years of equivalent experience.
• ISO credential and Six Sigma (Lean) required.

Skills & qualifications

• Project and program management tools, including Microsoft Project and Power BI.
• Advanced program management methods and strategic thinking to develop long-term plans.

Why Join Xtreme Solutions?

At Xtreme Solutions, we are committed to fostering a dynamic and supportive work environment where our employees can thrive. We offer competitive compensation, opportunities for career growth, and the chance to make a meaningful impact in a vital area of public service. Join us and be part of a team dedicated to excellence, innovation, and making a difference.

Xtreme Solutions is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive fair consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age or veteran status.