ISO Quality Management Passport Subject Matter Expert (53206)

Miracorp; Washington (District of Columbia); On-site; USD 100,000 - 180,000; Full time

Job summary

MIRACORP is seeking an ISO Quality Management Passport Services Subject Matter Expert at the Washington, DC site. You will lead ISO and international standards documentation efforts, analyze quality issues, and drive improvements in documentation and processes.

This role requires a strong background in quality management, ISO expertise, and Lean Six Sigma credentials, with a focus on federal service delivery. Your work will support passports operations and program quality control.

Qualifications

• 10+ years of ISO standards, quality management, and documentation experience.
• Master’s degree or 16 years of experience in lieu of degree.

Responsibilities

• Lead documentation development and maintenance in alignment with ISO and other international standards.
• Review procedures and technical materials for accuracy, completeness, and consistency.
• Identify and analyze service quality problems and recommend corrective actions.
• Apply Lean Six Sigma methods to improve processes, quality, and efficiency.
• Develop and update procedures, work instructions, and quality documentation.
• Work with stakeholders to clarify requirements and improve documentation practices.
• Communicate findings, recommendations, and progress on quality improvement activities.

Skills

ISO standards

Quality management

Documentation

Lean Six Sigma

Analytical problem solving

Technical writing

Education

4 Year Degree

Master’s degree

Job description

Job Details: Job Location: Dept of State (DOS), Passport Services (PPT) - Washington, DC, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $100000.00 - $180000.00Salary, Join a company where excellence meets opportunity! At MIRACORP, we don’t just provide services to the federal government, we set the gold standard in quality and reliability. What truly sets us apart? Our people. We believe our employees are the cornerstone of everything we achieve. That’s why we invest in talent, innovation, and leadership, fostering a workplace where your contributions make a real impact.

Position Summary

MIRACORP is seeking an ISO Quality Management Passport Services Subject Matter Expert to join our team. In this role, you will lead ISO and international standards documentation activities, analyze problems affecting service quality, and recommend improvements to documentation and operational processes.

*This position is contingent upon contract award*

Essential Functions

• Lead documentation development and maintenance in alignment with applicable ISO and other international standards.
• Review procedures and technical materials for accuracy, completeness, and consistency.
• Identify and analyze service quality problems and recommend corrective actions.
• Apply Lean Six Sigma methods to improve processes, quality, and efficiency.
• Develop and update procedures, work instructions, and quality documentation.
• Work with stakeholders to clarify requirements and improve documentation practices.
• Communicate findings, recommendations, and progress on quality improvement activities.

Qualifications: Required Qualifications

• U.S. citizenship is required.
• Ability to pass a federal background check.
• Minimum of 10 years of directly relevant experience in ISO standards, quality management, and documentation.
• Master’s degree in a related field, or 16 years of relevant experience in lieu of the degree. The experience alternative must include at least 10 years of directly relevant experience.
• ISO credential and Lean Six Sigma credential.
• Demonstrated ISO expertise, analytical problem-solving skills, and clear technical writing and communication.

Preferred Qualifications

• Prior experience with the U.S. Department of State is preferred.