SUBCONTRACTOR GlazierInstaller

The Glass Guru of North Raleigh; Raleigh (NC); On-site; USD 34,440 - 48,216; Part time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Profit sharing

Job summary

The Glass Guru of North Raleigh is looking for a Glazier/Installer to deliver premium installation services. The position entails thorough inspection of materials, executing installations, and maintaining high customer service standards. Candidates should have at least one year of residential glass installation experience and must pass a background check. Benefits include performance bonuses and profit sharing. The job is located in Raleigh, North Carolina and requires the ability to lift up to 100 lbs.

Qualifications

• 1 year of residential glass installation experience required.
• All candidates must pass background check and drug test.
• Should be able to lift 50–100 lbs unassisted.

Responsibilities

• Inspect job materials for accuracy and condition.
• Load job materials into installation vehicle.
• Communicate with office and customer about potential delays.
• Install products and troubleshoot on-site issues.
• Ensure cleanliness of customer's home after service.
• Close out installation with customer care instructions.

Skills

Residential glass installation experience

Effective troubleshooting skills

Excellent verbal and written communication skills

Microsoft Office proficiency

Education

High School Diploma or equivalent

Job description

The Glass Guru of North Raleigh is looking to establish relationships with PT Subcontractors to handle flex/overflow work.

Benefits

• Bonus based on performance
• Free food & snacks
• Profit sharing

Roles & Responsibilities

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style and that there is no obvious product damage or flaws on product(s) required to complete job(s).
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment, etc.
• Communicate to office and customer if we will be late for a scheduled installation appointment.
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job and manage customer expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site.
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go‑back can be discerned, and customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than we found it (use booties, etc.).
• Close out the installation by walking the customer through the care and maintenance of products, warranty (if applicable), and how to contact us if they ever need service or have additional questions.

Qualifications & Educational Requirements

• 1 year residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive and a clean DMV record.
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50–100 lbs unassisted.

Preferred Skills

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc.
• Residential window/door installation including new construction and retrofit.
• Window/door maintenance, weatherization, and repair.
• Effective troubleshooting skills.
• Excellent verbal and written communication skills.
• Microsoft Office proficiency (Word, Excel) preferred.
• Hardworking, motivated, with excellent organizational and time‑management skills.

Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.