Subaru Service Advisor

Subaru Stamford; Stamford (CT); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

401k

Medical

Dental Insurance

Vacation Time

Holiday Pay

Sick Pay

Aggressive Compensation Plan

Employee Discounts

Résumé du poste

Subaru Stamford is seeking a self-motivated Service Advisor to enhance our service team. You are the first contact for customers and will be knowledgeable about services, inventory needs, technician scheduling and the repair process.

The role requires automotive service advisor and client relations experience, with a focus on owning the customer experience. We offer a comprehensive benefits package and competitive compensation.

Qualifications

• Experience as an automotive service advisor or in client relations.
• Strong communication and customer service skills.
• Ability to explain repair processes clearly to customers.
• Experience coordinating technicians and parts workflow.

Responsabilités

• Meet with customers and determine needs for repair or service.
• Increase customer satisfaction by building relationships.
• Maintain professional image and ethical standards.
• Monitor progress of each vehicle and update customers.
• Increase profitability by promoting retail services.
• Oversee technicians' time management, parts ordering, and job completion.
• Participate in quality control and SOP documentation.

Connaissances

Customer service

Client relations

Product knowledge

Scheduling

Description du poste

Busy Subaru dealership seeking a self motivated, process driven individual to enhance our service team. Must have automotive service advisor and client relations experience. As a Service Advisor, you will own our customer’s experience. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

Benefits

• 401k
• Medical
• Dental Insurance
• Vacation Time
• Holiday Pay
• Sick Pay
• Aggressive Compensation Plan
• Employee Discounts

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.