Stylist

Chloé; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health, dental, drug, and vision plans

Life insurance

Disability benefits

RRSP with employer match

Paid time off

Maternity leave top-up

Employee assistance program

Volunteer days off

Job summary

Richemont in Houston invites a Chloe Stylist to welcome guests and act as a trusted advisor within the Maison, delivering exceptional service and crafting memorable in-store experiences.

As a key ambassador, you will leverage clienteling tools and CRM campaigns to grow relationships, while aligning with omnichannel strategies and store KPIs. This role emphasizes teamwork, luxurious environment upkeep, and post-sale support.

Qualifications

• Customer service excellence and ability to build long-term client relationships.
• Proven ability to meet CRM targets and participate in campaigns.
• Strong omnichannel sales mindset with clienteling experience.
• Willingness to participate in trainings and commercial activities.

Responsibilities

• Delivers exceptional customer service and develops long-term relationships.
• Engages in CRM tasks and campaigns to reach targets.
• Uses clienteling tools to capture client data.
• Keeps knowledge of portfolio including VVICs and VICs.
• Supports store colleagues and adheres to policies.

Skills

Customer service

CRM targets

Clienteling

Omnichannel sales

Team player

Store operations

Tools

CRM software

Job description

Role Overview

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

Consider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined.

• Essential duties (daily and occasional)
• Direct reports and business areas to cover
• Relationships: Clients/Co-workers/Management/Vendors
• Other tasks and duties as requested by manager.

A Client Relationship Owner

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle

An Omnichannel Business Partner

• Has the ability to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors’ activities

An Operations Excellence Supporter

• Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

• Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include company sponsored health, dental, drug, and vision programs.
• The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

Opening Fall 2026!