Style Advisor & Customer Experience Specialist

Gap Inc.; Gilroy (CA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Gap Inc. in Gilroy, CA is seeking a customer-focused team member to deliver exceptional service on the sales floor. You will become an expert on our product, educating customers and guiding them to outfits while creating a brand experience that inspires loyalty.

You will answer questions quickly, use our displays for styling ideas, and promote loyalty programs. This role supports all store operations with a friendly, can-do attitude and a willingness to learn.

Qualifications

• Completed job readiness training with Gap Inc nonprofit partner.
• Excellent communication and ability to use technology to engage customers.
• Strong problem-solving with willingness to learn and take action.
• Professional and courteous handling of customer interactions.
• Ability to learn procedures from on-the-job training.

Responsibilities

• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, using mannequins and displays for inspiration
• Promote loyalty by educating customers about loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, back of house, processes as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

Job readiness training

Tools

POS system

Job description

Gap Inc. in Gilroy, CA is seeking a customer-focused team member to deliver exceptional service on the sales floor. You will become an expert on our product, educating customers and guiding them to outfits while creating a brand experience that inspires loyalty.

You will answer questions quickly, use our displays for styling ideas, and promote loyalty programs. This role supports all store operations with a friendly, can-do attitude and a willingness to learn.