Study Participant Recruiter (Fully Remote)

Headlands Research; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

HSA & FSA

PTO

Disability & Life Insurance

Job summary

Headlands Research in the United States is seeking a patient services associate to manage outbound calls, respond to inquiries about clinical trials, and screen for preliminary eligibility per protocol. You will also handle inbound calls, verify patient information, and ensure accurate data entry into our databases to support efficient trial delivery.

This full-time role includes health insurance, HSA/FSA, PTO, and disability/life coverage; bilingual English/Spanish is a plus but not required.

Qualifications

• Experience delivering excellent customer service.
• Bilingual English and Spanish preferred but not required.
• Strong communication and organizational skills.
• Ability to handle high-volume calls.

Responsibilities

• Make 60+ outbound calls daily to patients interested in trials.
• Answer inbound calls and assess preliminary eligibility per protocol.
• Ensure accurate collection and entry of patient information into databases.

Skills

Customer service

Communication

Organizational skills

Bilingual communication (EN/ES)

Job description

• Make 60+ outbound calls a day, responding to patients interested in clinical trials.
• Answer incoming calls and assess preliminary eligibility against protocol criteria.
• Ensure accurate collection and entry of patient information into databases.

Requirements:

• Bilingual in English and Spanish preferred, but not required.
• Prior experience delivering excellent customer service is required.
• Passion for communicating with people and exceptional organizational skills.
• Health insurance (medical, dental, and vision) for full-time employees.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Paid Time Off (PTO) and various disability, accident, and life insurance options.

Headlands Research

Headlands Research is a network of advanced clinical trial sites dedicated to enhancing clinical trial delivery. Founded in 2018, the company operates 20+ sites across the US and Canada and is rapidly growing.