Clinical Trial Participant Outreach Specialist

Headlands Research; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

HSA & FSA

PTO

Disability & Life Insurance

Job summary

Headlands Research in the United States is seeking a patient services associate to manage outbound calls, respond to inquiries about clinical trials, and screen for preliminary eligibility per protocol. You will also handle inbound calls, verify patient information, and ensure accurate data entry into our databases to support efficient trial delivery.

This full-time role includes health insurance, HSA/FSA, PTO, and disability/life coverage; bilingual English/Spanish is a plus but not required.

Qualifications

• Experience delivering excellent customer service.
• Bilingual English and Spanish preferred but not required.
• Strong communication and organizational skills.
• Ability to handle high-volume calls.

Responsibilities

• Make 60+ outbound calls daily to patients interested in trials.
• Answer inbound calls and assess preliminary eligibility per protocol.
• Ensure accurate collection and entry of patient information into databases.

Skills

Customer service

Communication

Organizational skills

Bilingual communication (EN/ES)

Job description

Headlands Research in the United States is seeking a patient services associate to manage outbound calls, respond to inquiries about clinical trials, and screen for preliminary eligibility per protocol. You will also handle inbound calls, verify patient information, and ensure accurate data entry into our databases to support efficient trial delivery.

This full-time role includes health insurance, HSA/FSA, PTO, and disability/life coverage; bilingual English/Spanish is a plus but not required.