Study Participant Recruiter

Headlands Research; Florida; Remote; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

HSA/FSA available

PTO

Job summary

Headlands Research in the United States is seeking a temporary full-time remote Study Participant Recruiter to support participant recruitment for ongoing studies over the next 90 days.

You will conduct phone screenings, enter data into the clinical database, schedule on-site visits, and help develop recruitment strategies while collaborating with the Patient Recruitment Manager.

This role offers a comprehensive benefits package and a remote schedule, with pay between $22 and $27 per hour.

Qualifications

• Bilingual English and Spanish preferred, but not required.
• Prior experience delivering excellent customer service is required; call center experience a plus.
• Medical terminology knowledge is a plus.
• Experience with Salesforce a plus.
• Passion for communicating with people required.
• Possess exceptional organizational skills and attention to details.
• Display excellent verbal and written communication skills.
• Able to quickly adapt to changes in responsibilities, workloads and priorities.
• Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials.
• Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results.
• Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers.

Responsibilities

• Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria.
• Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria.
• Pass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre-screening.
• Develop and maintain working knowledge of assigned medical indications.
• Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact.
• Ensure accurate collection and entry of patient information into the relevant databases while on the phone.
• Ensure courteous and efficient service is provided to all callers.
• Support other members of your team as well as cross-functional team members.
• Attend and contribute to department meetings.
• Performing other administrative tasks, as required.

Skills

Customer service

Phone screening

Bilingual English/Spanish

Attention to detail

Communication skills

Tools

Salesforce

Job description

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting‑edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

Location: Remote in the United States | Corporate | Full-Time | Clinical Research

We’re seeking temporary full‑time remote Study Participant Recruiters to help us enroll participants for studies over the next 90 days (approximately). There is the possibility of extending the length of time. The Patient Recruitment Specialist will work remotely and be responsible for all subject recruitment‑related activities for assigned clinical trials. This includes but is not limited to mastery of protocol-specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on‑site visits.

Schedule: Mondays through Fridays, 8:00am - 5:00pm
Location: Remote in the United States
Reports to: Patient Recruitment Manager
Benefits: Our benefits package for full‑time employees includes health insurance (medical, dental, and vision), Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), Paid Time Off (PTO), a variety of disability, accident, and life insurance options, as well as many more.

Why Join Us?

You’ll be part of a growing, mission‑driven organization that values its people. At our core, we’re committed to bringing innovative medical treatments to patients faster - while creating an environment where employees thrive. If you’re passionate about clinical research and ready to make a difference, we’d love to hear from you.

Responsibilities:

• Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Pass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre‑screening
• Develop and maintain working knowledge of assigned medical indications
• Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact
• Ensure accurate collection and entry of patient information into the relevant databases while on the phone
• Ensure courteous and efficient service is provided to all callers
• Support other members of your team as well as cross‑functional team members
• Attend and contribute to department meetings
• Performing other administrative tasks, as required.

Requirements:

• Bilingual in English and Spanish preferred, but not required
• Prior experience delivering excellent customer service is required; call center experience a plus
• Medical terminology knowledge a plus
• Experience with Salesforce a plus
• Passion for communicating with people required
• Possess exceptional organizational skills and attention to details
• Display excellent verbal and written communication skills
• Able to quickly adapt to changes in responsibilities, workloads and priorities
• Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
• Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
• Possess well‑developed interpersonal skills and an ability to work well independently, as well as with co‑workers, peers, supervisor and external customers
• Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
• Demonstrate professionalism, sense of urgency and self‑motivation to achieve required metrics

Remote Pay Range

$22 - $27 USD

Headlands Research will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind.

Headlands Research is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Need Assistance?

Headlands Research is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact [e-mail] for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Headlands Research’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.