Remote Study Participant Recruiter (90‑Day)

Headlands Research; Florida; Remote; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

HSA/FSA available

PTO

Job summary

Headlands Research in the United States is seeking a temporary full-time remote Study Participant Recruiter to support participant recruitment for ongoing studies over the next 90 days.

You will conduct phone screenings, enter data into the clinical database, schedule on-site visits, and help develop recruitment strategies while collaborating with the Patient Recruitment Manager.

This role offers a comprehensive benefits package and a remote schedule, with pay between $22 and $27 per hour.

Qualifications

• Bilingual English and Spanish preferred, but not required.
• Prior experience delivering excellent customer service is required; call center experience a plus.
• Medical terminology knowledge is a plus.
• Experience with Salesforce a plus.
• Passion for communicating with people required.
• Possess exceptional organizational skills and attention to details.
• Display excellent verbal and written communication skills.
• Able to quickly adapt to changes in responsibilities, workloads and priorities.
• Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials.
• Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results.
• Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers.

Responsibilities

• Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria.
• Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria.
• Pass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre-screening.
• Develop and maintain working knowledge of assigned medical indications.
• Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact.
• Ensure accurate collection and entry of patient information into the relevant databases while on the phone.
• Ensure courteous and efficient service is provided to all callers.
• Support other members of your team as well as cross-functional team members.
• Attend and contribute to department meetings.
• Performing other administrative tasks, as required.

Skills

Customer service

Phone screening

Bilingual English/Spanish

Attention to detail

Communication skills

Tools

Salesforce

Job description

Headlands Research in the United States is seeking a temporary full-time remote Study Participant Recruiter to support participant recruitment for ongoing studies over the next 90 days.

You will conduct phone screenings, enter data into the clinical database, schedule on-site visits, and help develop recruitment strategies while collaborating with the Patient Recruitment Manager.

This role offers a comprehensive benefits package and a remote schedule, with pay between $22 and $27 per hour.