Studio Tech Support Specialist — Post-Production

TBD Post; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

3% 401k contribution

4 weeks PTO, 1 week Sick, holidays

Job summary

TBD Post in Austin, TX is seeking a Studio Technology Support Specialist to maintain workstations, storage, and infrastructure in a live post‑production environment. You will work with editors, colorists, and engineers, providing front‑line support and procedural guidance.

The role emphasizes gradual growth with documented procedures, access controls, and trained escalation paths to protect production data and workflows.

Qualifications

• Foundational systems administration experience with macOS, Windows, and Linux.
• Basic networking concepts: IP, DNS, DHCP, Ethernet, Wi‑Fi, network shares.
• Ability to document work clearly and follow procedures.
• Good communication with technical and non‑technical users.

Responsibilities

• Provide first‑line technical support for macOS, Windows, and Linux systems.
• Troubleshoot workstation, login, software, storage, display, and network issues.
• Assist editors, colorists, audio engineers, and production staff.
• Maintain documentation, inventories, runbooks, and checklists.
• Escalate complex infrastructure issues to senior staff.

Skills

macOS

Windows

Linux

Networking basics

Command-line

Documentation

Calm under pressure

Clear communication

Job description

TBD Post in Austin, TX is seeking a Studio Technology Support Specialist to maintain workstations, storage, and infrastructure in a live post‑production environment. You will work with editors, colorists, and engineers, providing front‑line support and procedural guidance.

The role emphasizes gradual growth with documented procedures, access controls, and trained escalation paths to protect production data and workflows.