Post Systems Technician II

Kinetic Content; Burbank (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Employer-paid medical benefits for employee, spouse, and dependents

Paid parental leaves

Flexible working conditions

Job summary

A post-production company in Burbank seeks a Post Systems Technician II to provide technical support for AVID and Jump Desktop systems. The role requires collaboration with IT teams and maintenance of post-production equipment. Ideal candidates will have a bachelor's degree, at least 3 years of hands-on technician experience, and strong communication skills. Benefits include employer-paid medical for employees and their families, parental leave, and flexible working conditions.

Qualifications

• Minimum 3 years as a hands-on technician in post-production.
• Strong communication and collaboration skills.
• Understanding of network file sharing protocols such as NFS and SMB/CIFS.
• Knowledge of Linux and network file sharing protocols (NFS, SMB/CIFS).

Responsibilities

• Provide daily support for both remote and on-premise users via ticketing system.
• Optimize hardware components interacting with AVID software.
• Perform routine maintenance tasks on AVID, OS, Nexis, and NAS.
• Server room troubleshooting: basic networking, drive swaps, monitoring.
• Quality assurance: test releases and report issues to Post Management.
• Install software, licenses, settings, and ensure compatibility with hardware.
• Additional duties to support post-production equipment.

Skills

Technical support for AVID and Jump Desktop

Troubleshooting hardware and software bugs

Basic networking skills

Knowledge of Avid/Nexis and Resolve workflows

Self-starter with multitasking ability

Education

Bachelor’s degree in film production or related field

Tools

AVID

NEXIS

Linux (CentOS, Ubuntu, Red Hat)

Linux (CentOS, Ubuntu, Red Hat)

Job description

The Post Systems Technician II is responsible for providing technical support to on-premise and remote users for systems including AVID and Jump Desktop. This role also maintains post-production editorial and related systems such as NAS and NEXIS, while working closely with Post Production Management, Remote Technical Support, and IT teams. The Post Systems Technician II reports directly to the Director of Technical Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Technical Support: Provide daily support for both remote and on-premise users via ticketing system.
• Testing & Troubleshooting: Optimizing hardware components interacting with AVID software, video capture devices, storage & networking systems, resolving software bugs and providing guidance on best practices.
• Maintenance and Upgrades: Performing routine maintenance tasks on AVID, OS, Nexis & NAS, software installations, including updates/patches and firmware upgrades.
• Server Room Troubleshooting: Basic networking skills (patching, switches), failed drive swaps, monitoring heat and health alerts.
• Quality Assurance: Testing to ensure reliability, stability and performance of new software releases, identifying and reporting bugs or issues, providing feedback to Post Management.
• Installation of software applications, licenses, settings configurations and ensuring compatibility with support software and hardware components.
• Additional duties, as required in the support of maintaining post production equipment.

PROFESSIONAL QUALIFICATIONS

• Bachelor’s degree in film production, media studies, or a related field is preferred.
• Minimum 3 years as hands-on Technician in post-production.
• Strong communication and collaboration skills.
• Knowledge of Avid/Nexis, Resolve workflows.
• Knowledge of operating systems and network file sharing protocols such as NFS, SMB/CIFS.
• Understanding of Linux distributions, including CentOS, Ubuntu, and Red Hat.
• Self-starter with the ability to multitask and prioritize based on the overall departmental needs.

WHAT WE OFFER

• Employer-paid medical benefits for employee, spouse, and dependents.
• Paid parental leaves.
• Flexible working conditions.

EQUAL OPPORTUNITY & PAY TRANSPARENCY:

We believe great ideas come from diverse perspectives, and we’re proud to be an Equal Opportunity Employer. Everyone is welcome here, no matter your background, identity, or life experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status.

Compensation for this role depends on a mix of factors, including your experience, skills, and the unique value you bring to the team. The listed range reflects our good-faith estimate of what we expect to pay for this role.