Studio Technology Support Specialist

TBD Post; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

3% 401k contribution

4 weeks PTO, 1 week Sick, holidays

Job summary

TBD Post in Austin, TX is seeking a Studio Technology Support Specialist to maintain workstations, storage, and infrastructure in a live post‑production environment. You will work with editors, colorists, and engineers, providing front‑line support and procedural guidance.

The role emphasizes gradual growth with documented procedures, access controls, and trained escalation paths to protect production data and workflows.

Qualifications

• Foundational systems administration experience with macOS, Windows, and Linux.
• Basic networking concepts: IP, DNS, DHCP, Ethernet, Wi‑Fi, network shares.
• Ability to document work clearly and follow procedures.
• Good communication with technical and non‑technical users.

Responsibilities

• Provide first‑line technical support for macOS, Windows, and Linux systems.
• Troubleshoot workstation, login, software, storage, display, and network issues.
• Assist editors, colorists, audio engineers, and production staff.
• Maintain documentation, inventories, runbooks, and checklists.
• Escalate complex infrastructure issues to senior staff.

Skills

macOS

Windows

Linux

Networking basics

Command-line

Documentation

Calm under pressure

Clear communication

Job description

TBD Post — Austin, TX (on-site)|Full-time

Reports to: Systems Administrator / Technical Operations

About the role

TBD Post is looking for a technically curious, detail-oriented Studio Technology Support Specialist to help support the systems, workstations, and infrastructure used in a professional post‑production environment.

This role is ideal for someone with a strong interest in technology, a developing background in systems administration, and the ability to remain calm and methodical during time‑sensitive troubleshooting. The position will begin with clearly defined responsibilities and compartmentalized system access, with the opportunity to grow into deeper infrastructure support over time.

You will work closely with the primary systems administrator and senior technical coverage to support editors, colorists, audio engineers, producers, and other staff. The role includes day‑to‑day user support, workstation troubleshooting, documentation, inventory, room checks, backup/status verification, and escalation of larger infrastructure issues.

This is not a generic office IT role. The facility depends on shared storage, media workstations, creative applications, audio/video rooms, backup/archive systems, networking, and vendor‑supported infrastructure — a live production environment where protecting users' work is more important than guessing quickly.

You don't need to know every system on day one. The role is designed around gradual, supervised growth: you'll begin with clearly defined responsibilities, task‑appropriate access, and documented procedures, with additional access and responsibility granted over time as you demonstrate technical understanding, consistency, strong documentation habits, and sound judgment. The right candidate is careful and technically engaged, building strong operational habits without exposing production systems to unnecessary risk. Training on facility‑specific systems is provided.

What you’ll do

• Provide first‑line technical support for macOS, Windows, and Linux systems
• Troubleshoot workstation, login, software, storage‑mount, peripheral, display, network, and remote‑access issues
• Assist users in edit, color, audio, production, and administrative environments
• Perform routine room checks and confirm workstations, displays, peripherals, and shared resources are functioning properly
• Follow documented procedures for common support tasks and low‑risk maintenance
• Gather useful troubleshooting information — screenshots, logs, error messages, system details, and user impact
• Escalate storage, networking, virtualization, database, backup/archive, and production‑critical issues to senior technical staff
• Help maintain technical documentation, diagrams, inventories, checklists, and runbooks
• Assist with workstation setup, software installation, updates, cable/peripheral swaps, and basic endpoint maintenance
• Monitor and report on backup, sync, license, and system‑status checks according to documented procedures
• Coordinate with vendors when directed and help track support cases
• Learn facility‑specific systems over time, including shared media storage, backup/archive tools, virtualization, networking, remote access, media I/O, and room technology
• Communicate clearly with users during time‑sensitive troubleshooting and keep relevant staff informed of issue status

What we’re looking for (required)

• Strong attention to detail and the ability to follow technical procedures carefully
• A strong interest in technology and a desire to keep learning across multiple systems
• Ability to stay calm, organized, and communicative during time‑sensitive troubleshooting
• Foundational systems administration experience with macOS, Windows, and Linux
• Basic understanding of networking concepts such as IP addresses, DNS, DHCP, Ethernet, Wi‑Fi, and network shares
• Comfort using command‑line tools when guided or when following documentation
• Ability to document work clearly and accurately
• Good communication skills with both technical and non‑technical users
• Good judgment around when to troubleshoot independently and when to elevate
• Respect for production systems, user data, shared storage, and active client work

Nice to have

• Experience in post‑production, broadcast, audio, video, VFX, creative technology, AV, or a similar technical environment
• Familiarity with shared storage, network volumes, permissions, or media storage workflows
• Familiarity with macOS administration, MDM, or endpoint management
• Familiarity with Windows workstation support and basic Linux administration
• Familiarity with backup, sync, archive, or data‑verification workflows
• Familiarity with virtualization platforms such as Proxmox, VMware, Hyper‑V, or similar
• Familiarity with creative applications such as DaVinci Resolve, Adobe Creative Cloud, Pro Tools, Avid, Cinema 4D, or similar
• Basic scripting experience with Bash, PowerShell, Python, or similar
• Experience with inventory systems, documentation systems, ticketing systems, or remote support tools
• Interest in audio/video signal flow, media systems, color rooms, edit rooms, or studio infrastructure

Systems and workflows you may learn

• Shared media storage systems
• Backup, sync, and archive workflows
• LTO tape/archive concepts
• Virtual machines and internal services
• Network troubleshooting and VLAN‑aware environments
• Remote support tools
• MDM and endpoint management
• License servers
• Post‑production application support
• Audio/video room troubleshooting
• Media I/O hardware
• KVM and room‑routing systems
• Vendor support and escalation procedures

What makes someone successful here

A successful candidate is careful, curious, reliable, and methodical. You don't need to know every answer immediately, but you should be able to ask good questions, collect useful information, follow procedures, communicate clearly, and avoid making risky changes without approval.

This role is a strong fit for someone who enjoys learning how complex systems connect and wants to grow in a real production environment.

Example tasks

• Help an editor troubleshoot a missing storage mount
• Check whether a workstation is online and reachable for remote support
• Gather logs and screenshots for a recurring software issue
• Confirm whether a backup or sync job completed successfully
• Update documentation after a room or system change
• Assist with setting up a new workstation
• Verify basic network information such as IP address, link status, and DNS behavior
• Escalate a suspected shared‑storage, network, or server issue with clear notes
• Help track hardware, software, serial numbers, and license assignments
• Follow a runbook for a known low‑risk support task

Schedule and environment

This is an on‑site technical support role in a working post‑production facility. Some work may need to happen around active sessions, maintenance windows, or production deadlines. The role requires strong communication skills, patience, and the ability to prioritize issues based on operational impact. Some overtime or weekend work may be required.

Salary commensurate with experience.

Employer contribution towards Medical/Dental/Vision Insurance

3% non‑elective contribution towards 401k

4 weeks PTO, 1 week Sick, paid holidays

How to apply

Please submit a resume and a brief note describing your technical background, the systems you have supported, and why you are interested in working in a post‑production technology environment.

[e-mail]

TBD Post is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.