Studio Supervisor: Keyholder & Floor Leader

Studs, Inc.; Madison, Northern (WI, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Exclusive employee discounts

Health insurance

401(k)

Paid time off

Sabbatical benefit

Job summary

Studs, Inc. is seeking a Studio Supervisor in Madison, WI to lead daily Studio operations as a trusted keyholder and frontline leader. You will open/close, guide floor activities during peak times, and ensure the Studs customer experience aligns with brand standards.

You will model values, reinforce service standards, and drive results with independent ownership. This is non-managerial but requires maturity and leadership by example in a fast-paced retail environment.

Qualifications

• Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities
• Must be available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays. Must maintain consistent availability
• Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
• Schedules may vary based on business needs, and Full-Time employees are expected to prioritize Studs as their primary employment commitment
• Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all relevant health, safety, and compliance protocols
• Confident operating solo and taking ownership of floor leadership responsibilities when assigned
• Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture
• Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
• Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affiliation Support Services, and Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Safe & Sick Leave Accruals
• Paid Sabbatical After 4 Years of Service
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!

Responsibilities

• Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately
• Supports daily execution of visual merchandising, supply restocks, and Studio upkeep
• Reviews daily business and helps implement strategies to drive results
• Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals
• Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness
• Delivers exceptional service and educates customers on the Studs experience
• Supports service recovery and escalates customer concerns as needed
• Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations
• Sets a strong example for professionalism, inclusion, and accountability
• Provides real-time feedback and support to teammates when appropriate, escalating as needed
• Helps reinforce company values and contributes to a collaborative, feedback-rich environment

Skills

Keyholder experience

Leadership by example

Attention to detail

Professionalism

Job description

Studs, Inc. is seeking a Studio Supervisor in Madison, WI to lead daily Studio operations as a trusted keyholder and frontline leader. You will open/close, guide floor activities during peak times, and ensure the Studs customer experience aligns with brand standards.

You will model values, reinforce service standards, and drive results with independent ownership. This is non-managerial but requires maturity and leadership by example in a fast-paced retail environment.