Studio Floor Lead – Keyholder & Service Leader

STUDS; Paramus (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee discounts on Piercings andJew

Sabbatical after 4 years

Job summary

Studs in Paramus, NJ is seeking a Studio Supervisor to lead floor operations as a trusted keyholder. This non-management role requires ownership, strong judgment, and a customer-first mindset to maintain the Studs brand experience.

The position is full-time with an hourly rate of $20.25, serving as a frontline leader during peak periods and supporting opening/closing, merchandising, and safety compliance.

Qualifications

• Prior experience in a keyholder or shift lead role with independent operations and opening/closing responsibilities
• Must be available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays
• Weekend availability (Friday, Saturday, Sunday) is required
• Full-Time employees must prioritize Studs as primary employment

Responsibilities

• Opens and closes the Studio independently and ensures opening/closing procedures are completed accurately
• Supports daily execution of visual merchandising, supply restocks, and Studio upkeep
• Reviews daily business and helps implement strategies to drive results
• Acts as a floor leader during assigned shifts, helping structure the team to deliver sales and service goals
• Upholds safety and brand standards, including piercing and Studio cleanliness
• Delivers exceptional service and educates customers on the Studs experience
• Supports service recovery and escalates customer concerns as needed
• Ensures a warm, welcoming and consistent customer journey aligned with service expectations
• Sets a strong example for professionalism, inclusion and accountability
• Provides real-time feedback and support to teammates and escalates when appropriate

Skills

Keyholder experience

Shift lead

Customer service

Reliability

Strong judgment

Job description

Studs in Paramus, NJ is seeking a Studio Supervisor to lead floor operations as a trusted keyholder. This non-management role requires ownership, strong judgment, and a customer-first mindset to maintain the Studs brand experience.

The position is full-time with an hourly rate of $20.25, serving as a frontline leader during peak periods and supporting opening/closing, merchandising, and safety compliance.