Studio+ Salesforce Architect Manager - AI & Data Cloud

EY; Palo Alto (CA); Hybrid; USD 139,100 - 254,900; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Generous paid time off

Job summary

EY is helping clients reimagine customer, employee, and operational experiences through Salesforce, Data Cloud, Agentforce, automation, analytics, and AI-enabled transformation. You will spend time embedded with client teams, leading business and technology conversations to innovate, modernize, and create measurable value.

The role focuses on designing scalable Salesforce solutions, guiding multi-cloud deployments, and coaching teams to deliver high-quality, secure architectures that drive

Qualifications

• Bachelor’s degree is required (4-year degree).
• Typically 4-6+ years of Salesforce implementation experience with teams of five or more people, including hands-on configuration, customization, or architecture responsibilities.
• Minimum 3 years of experience leading teams of analysts, developers, or consultants.
• Minimum 2 years of Salesforce solution or technical architecture experience on enterprise projects.
• Experience directing Salesforce development teams working with Apex, Lightning Web Components, SOQL, Flow, APIs, integrations, or equivalent Salesforce platform capabilities.
• Experience integrating Salesforce with external systems and designing secure, scalable data and integration patterns.
• Salesforce Administrator and Platform App Builder certifications, or equivalent Salesforce credentials and demonstrated platform proficiency.

Responsibilities

• Lead business-led discovery and design sessions with executive sponsors, product owners, users, architects, and delivery teams to define desired outcomes, user journeys, decision points, business processes, and value measures.
• Own or guide Salesforce solution architecture across multi-cloud environments, including Sales, Service, Experience, Revenue/CPQ, Marketing, Data Cloud/Data 360, Agentforce, MuleSoft, Tableau, Slack, and related enterprise systems where relevant.
• Define target-state solution roadmaps that balance business value, user adoption, AI enablement, governance, data readiness, integration complexity, security, privacy, technical debt, delivery feasibility.
• Lead the design of agentic and AI-assisted solutions, including use case qualification, prompt and instruction strategy, trusted data grounding, human-in-the-loop controls, escalation paths, testing approach, operating model, and adoption plan.
• Guide teams in the use of Prompt Builder, Agentforce, Einstein, Flow, Apex, APIs, Data Cloud/Data 360, and enterprise knowledge sources to create practical solutions that improve productivity and business outcomes.
• Establish design standards, architecture decision records, reusable patterns, governance considerations, and quality checkpoints for Salesforce delivery teams.
• Lead or support pre-sales activities, including solution shaping, RFP responses, statements of work, estimates, delivery plans, staffing models, and executive storytelling.
• Identify and mitigate risks across business process design, technology, data, integration, security, privacy, responsible AI, change management, and adoption.
• Coach and guide analysts, consultants, seniors, developers, and architects to create high-quality deliverables and client-ready recommendations.
• Partner with client and EY leadership to track value realization, adoption, delivery quality, and long-term scalability of implemented solutions.

Skills

Executive presence

Salesforce architecture

AI fluency

Stakeholder communication

Leadership

Education

Bachelor's degree

Salesforce Administrator certification

Salesforce Platform App Builder certification

Tools

Salesforce

Agentforce

Einstein

Data Cloud/Data 360

MuleSoft

Tableau

Slack

Job description

EY is helping clients reimagine customer, employee, and operational experiences through Salesforce, Data Cloud, Agentforce, automation, analytics, and AI-enabled transformation. You will spend time embedded with client teams, leading business and technology conversations to innovate, modernize, and create measurable value.

The role focuses on designing scalable Salesforce solutions, guiding multi-cloud deployments, and coaching teams to deliver high-quality, secure architectures that drive