Studio Operations Manager - Front Desk & Facilities

EBF Hood Park LLC; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

EBF Hood Park LLC is seeking a hands-on Front Desk Manager to oversee operations across facilities, ensuring a smooth member experience. You will coordinate front desk staff, vendors, and maintenance to keep equipment and spaces in excellent condition.

In this role you’ll manage IT/AV, equipment, and preventative maintenance, lead a team with clear expectations, respond to member inquiries promptly, and drive service excellence and reliability across our studios.

Qualifications

• Experience managing front desk operations in a service environment such as fitness.
• Strong vendor coordination and effective communication with teams.
• Ability to manage facility-related maintenance contracts and services.
• Proactive in addressing member issues and maintaining service standards.

Responsibilities

• Oversee IT/AV, equipment, maintenance and service contracts.
• Coordinate front desk staff, vendors, and custodial teams.
• Ensure facilities are clean, functional and minimally disruptive to members.
• Prepare and distribute daily, weekly and monthly checklists and reports.
• Communicate with teams and respond to member inquiries promptly.

Skills

Team leadership

Decision making

Integrity

Initiative

Results driven

Communication

Problem solving

Adaptability

Customer focus

Job description

EBF Hood Park LLC is seeking a hands-on Front Desk Manager to oversee operations across facilities, ensuring a smooth member experience. You will coordinate front desk staff, vendors, and maintenance to keep equipment and spaces in excellent condition.

In this role you’ll manage IT/AV, equipment, and preventative maintenance, lead a team with clear expectations, respond to member inquiries promptly, and drive service excellence and reliability across our studios.