FRONT DESK MANAGER - Charlestown

EBF Hood Park LLC; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

EBF Hood Park LLC is seeking a hands-on Front Desk Manager to oversee operations across facilities, ensuring a smooth member experience. You will coordinate front desk staff, vendors, and maintenance to keep equipment and spaces in excellent condition.

In this role you’ll manage IT/AV, equipment, and preventative maintenance, lead a team with clear expectations, respond to member inquiries promptly, and drive service excellence and reliability across our studios.

Qualifications

• Experience managing front desk operations in a service environment such as fitness.
• Strong vendor coordination and effective communication with teams.
• Ability to manage facility-related maintenance contracts and services.
• Proactive in addressing member issues and maintaining service standards.

Responsibilities

• Oversee IT/AV, equipment, maintenance and service contracts.
• Coordinate front desk staff, vendors, and custodial teams.
• Ensure facilities are clean, functional and minimally disruptive to members.
• Prepare and distribute daily, weekly and monthly checklists and reports.
• Communicate with teams and respond to member inquiries promptly.

Skills

Team leadership

Decision making

Integrity

Initiative

Results driven

Communication

Problem solving

Adaptability

Customer focus

Job description

Description

EBF Front Desk Manager

CORE VALUES

• Trust the Process and your Team- Every day we encounter a new fight, own it and believe in your team.
• Act the BEST be the BEST- Greatness happens outside of our comfort zones, we embrace change to bring about growth.
• Lead with Positivity and Gratitude- We own our attitude and welcome challenges with ambitious energy.
• Fight as One, we all Win- Together, as one, there is no fight that cannot be won.
• Always Fight it Forward- Always Fight It Forward: With every opportunity, leave the EBF team and our community better than how you met them

PURPOSE

To create and maintain the best fitness facility and customer service in the industry by ensuring all facilities are clean and equipment is in working order and Front Desk Managers have everything they need to be successful managing their teams. By collaborating with vendors, custodial staff and the internal team, the Studio(s) Manager will create an environment in which Front Desk and Training staff can focus solely on customer service and experience

DESCRIPTION

As the EverybodyFights Studio Manager, you are hands-on, collaborative and flexible. You have a wide scope of responsibilities, including overseeing equipment repair, equipment vendors, accessory supplies, AV and audio repair, and all PM contracts for each facility, front desk managers, and all customer service back end concerns. You will work with each facility vendor(s) and team to accomplish the overall goal of minimal to no interruption to our members' experience. You possess exemplary interpersonal and communication skills, which are necessary to manage custodians, interact with contractors, and work effectively with EBF team members, members and the general public. Your high level of competence and flexibility allow you to successfully manage ongoing, concurrent and often shifting duties.

OVERVIEW OF RESPONSIBILITIES:

Oversee the effective execution of the below. While these responsibilities do not require that you perform these tasks yourself, it is expected that if not performed by your reports that you will do them yourself, and do so meeting the expected standard.

RESPONSIBILITIES

1. IT/AV
2. Equipment
3. Construction, Repair and Cleaning of Four Walls
4. Preventative Maintenance Checks
5. Reports
6. Facilities Issues
7. Incident reports
8. Membership communication
9. Facility walk through
10. Front Desk Managers
11. Vendors
12. Suppliers: cleaning, towels, supplies
13. Pro Shop

COMPETENCIES

• Standards of Character
• Act and make decisions in the best interest of the whole company.
• Build trusting relationships within the team, across the company, and with vendors.
• Appropriately allow others to develop their skill at decision-making and accountability.
• Act with integrity
• Personal Leadership
• Ask important questions and provide candid observations.
• Demonstrate initiative and enthusiasm.
• Proactively address challenging issues with solutions and maintain positive energy during difficult periods.
• Show courage and challenge the status quo.
• Maintain credibility as a professional so that others have confidence in you and value your input and involvement.
• Results Driven
• Prioritize effectively as changes occur in daily work.
• Adapt goals as needed according to company growth and change. Drive for results with and through others.
• Convey a sense of urgency in your work.
• Maintain persistence despite obstacles and opposition.
• If all of the above is done correctly, with thought and consistency then the results will be positive.

KEY METRICS FOR SUCCESS

• Monthly
• Retention Goal
• Facility Budget
• Equipment
• Front desk

COMMUNICATION AND EXPECTATIONS

• Respond to emails within 30 min
• Communicate all items to the teams
• Submit Daily,Weekly and Monthly Checklists
• Use employee Ops portal
• Submit feedback/suggestions from members and our staff