Studio Operations Lead - Front Desk & Member Experience

Orangetheory Fitness | Afterburn Coaching; Saint Petersburg (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive salary PLUS bonus!

Opportunities for advancement!

WORKOUT FOR FREE!

Casual/Fitness Dress-code

Flexible schedule

401K Plan

Dental and vision insurance plans

Supplemental insurance plans such as h

Potential for PTO benefits and medical

Job summary

Orangetheory Fitness Afterburn is seeking an Assistant Studio Manager to partner with the Studio Manager in running a high-energy front-of-house. You will greet guests, present the OTF concept, manage front desk duties, lead tours, and collaborate with trainers to guide intros through workouts.

The role emphasizes selling memberships, following up with prospects, handling concerns professionally, supporting marketing events, and keeping the studio clean and welcoming for all members.

Responsibilities

• Greeting everyone who enters the studio with enthusiasm, energy and knowledge
• Presenting the OTF concept to any interested consumers
• Working at our front desk which includes answering phones and talking to members among other tasks
• Giving studio tours
• Working hand-in-hand with trainers to guide intros through their first Orangetheory workout
• Selling memberships to help the studio thrive
• Following up on prospective clients
• Handling members’ concerns in a professional and objective manner with the goal of resolution
• Participating in marketing and outreach events
• Ensuring all areas of the studio are kept clean and organized

Skills

Customer service

Communication

Sales

Team collaboration

Front desk experience

Job description

Orangetheory Fitness Afterburn is seeking an Assistant Studio Manager to partner with the Studio Manager in running a high-energy front-of-house. You will greet guests, present the OTF concept, manage front desk duties, lead tours, and collaborate with trainers to guide intros through workouts.

The role emphasizes selling memberships, following up with prospects, handling concerns professionally, supporting marketing events, and keeping the studio clean and welcoming for all members.