Studio Operations & Community Experience Coordinator

Boston Ballet; Newton (MA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

BCBS HMO health insurance

Dental insurance

FSAs

Life and disability plans

403(b) retirement plan

MBTA pre-tax passes

Paid time off

Free adult dance classes

Complimentary tickets

Job summary

Boston Ballet School is seeking a dedicated Operations Coordinator for the Newton Studio. This full-time role delivers family-facing service, supports faculty, and oversees admin and artistic operations across programs from Newton location.

Responsibilities include managing class schedules, preparing for events, and coordinating with IT/facility teams. Occasional evenings and weekends apply for special events; bilingual candidates are encouraged.

Qualifications

• Bachelor’s degree in arts management, education, or related field, or applicable professional work experience.
• Proficient in Microsoft Office; experience with iClassPro a plus.
• Excellent communication and interpersonal skills; able to manage multiple priorities.

Responsibilities

• Acts as primary point of contact for faculty, staff, students, and families during classes.
• Maintains relationships to enroll and retain families; provides customer support by phone, email, and in person.
• Orders supplies, updates signage, troubleshoots equipment (copiers, printers); coordinates schedule changes.
• Opens the Newton Studio as needed; attends weekly team meetings and larger Boston Ballet meetings.
• Supports hiring/training of part-time Studio Administrators and coverage of schedules.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

iClassPro

Job description

Boston Ballet School is seeking a dedicated Operations Coordinator for the Newton Studio. This full-time role delivers family-facing service, supports faculty, and oversees admin and artistic operations across programs from Newton location.

Responsibilities include managing class schedules, preparing for events, and coordinating with IT/facility teams. Occasional evenings and weekends apply for special events; bilingual candidates are encouraged.