Studio Manager: Lead Revenue & Customer Experience

Namely; Georgia; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Mental Health resources and EAP

Voluntary Life Insurance

401(k) Retirement Savings Plan

Paid Time Off

Paid Parental Leave

Sabbatical after 4 years

Employee Discounts on Piercings andJew

PerkSpot access

Job summary

Studs is seeking a Studio Manager in Atlanta to lead a high-performing team and deliver a best-in-class experience for every Studs customer. You’ll manage both retail and piercing operations, driving revenue growth, operational excellence, and a culture that supports safety and service excellence.

This hands-on leadership role focuses on coaching performance, setting clear expectations, and cultivating an environment where customers and team members thrive. On-site availability is required.

Qualifications

• 2+ years of management experience in a customer-facing environment.
• Proven success leading a team of 7+ employees, including specialized roles.
• Must work on-site five days per week (40 hours) and maintain open availability, including evenings, weekends, and holidays.
• Weekend availability is required.
• Schedules may vary and full-time roles are expected to prioritize Studs as the primary employment commitment.
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs.
• Able to handle chemicals safely and follow all health and safety protocols.
• Strong operational and financial acumen with a track record of achieving business goals.
• Brings a positive attitude, ownership mindset, and creative problem-solving approach.
• Highly organized and adaptable to dynamic change.

Responsibilities

• Owns the Studio’s overall performance, driving revenue growth and achieving sales plans.
• Reviews and analyzes business reporting to identify opportunities and adjust strategies.
• Delegates and oversees divisions of responsibility within the management team; follows up consistently to ensure execution.
• Owns scheduling within labor allocations and ensures payroll accuracy through regular audits.
• Maintains high operational standards, ensuring compliance with piercing procedures, health and safety protocols, and inventory control practices.
• Partners with Piercing Leadership to uphold technical standards, training, and best practices for Piercers in the Studio.
• Welcomes and educates customers on the Studs experience, delivering exceptional service every time.
• Leads by example in service recovery and ensures feedback loops are built into daily operations.
• Monitors Studio reviews and customer feedback, identifying and escalating trends to drive continuous improvement.
• Builds, develops, and leads a service-driven team including an Assistant Studio Manager, Studio Supervisors, Sales Associates, and Piercers.

Skills

Management experience

Team leadership

Customer service

Operations awareness

Scheduling

Staff development

Job description

Studs is seeking a Studio Manager in Atlanta to lead a high-performing team and deliver a best-in-class experience for every Studs customer. You’ll manage both retail and piercing operations, driving revenue growth, operational excellence, and a culture that supports safety and service excellence.

This hands-on leadership role focuses on coaching performance, setting clear expectations, and cultivating an environment where customers and team members thrive. On-site availability is required.