Studio Manager — Creative Jewelry Studio Leader

Gem Studio; Indianapolis (IN); On-site; USD 65,000 - 85,000; Full time

Job summary

Gem Studio in Indianapolis is seeking a Studio Manager to lead a vibrant, community‑driven location. You will own daily operations, drive guest experiences, manage revenue and labor, and coach a team of silversmiths to deliver memorable sessions.

You will partner with HQ to implement new processes, maintain inventory integrity, and ensure safety and brand standards while building local partnerships to grow traffic and brand presence.

Qualifications

• 3–5+ years leading teams in retail, hospitality, or service environments.
• Proven ability to coach, manage performance, and build strong teams.
• Experience running a business with accountability for KPIs.
• Strong financial acumen with labor, revenue, and cost controls.

Responsibilities

• Own all studio performance including revenue, labor, scheduling, inventory, and guest satisfaction.
• Use data and KPIs to drive weekly improvements.
• Forecast needs, identify risks, and solve problems before guests are affected.
• Maintain a clean, safe, and operationally excellent studio.
• Hire, train, coach, and inspire a team of Silversmiths delivering exceptional experiences.
• Build a culture of accountability, creativity, and joy.
• Deliver ongoing feedback and grow internal talent.
• Model Gem Studio’s values in every interaction.

Skills

People leadership

Sales & retail

Data interpretation

Operations management

Budgeting

Job description

Gem Studio in Indianapolis is seeking a Studio Manager to lead a vibrant, community‑driven location. You will own daily operations, drive guest experiences, manage revenue and labor, and coach a team of silversmiths to deliver memorable sessions.

You will partner with HQ to implement new processes, maintain inventory integrity, and ensure safety and brand standards while building local partnerships to grow traffic and brand presence.