Studio Leader: Experience, Operations & Community

Gem Studio; Schaumburg (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Gem Studio in Schaumburg, IL seeks a Studio Leader to own the full operation of a high-energy jewelry studio. You will manage people, guest experiences, and financial performance while ensuring creative, inclusive environments that reflect Gem Studio’s brand.

You will coach a team of Silversmiths, oversee scheduling and inventory, and collaborate with HQ on new programs. Strong leadership and hospitality mindset required for success in our studio community.

Qualifications

• 3–5+ years of experience leading teams in retail, hospitality, experiential, or service-driven environments.
• Proven ability to manage performance, coach talent, and build strong teams.
• Experience running a business or business unit with accountability for KPIs.

Responsibilities

• Own all studio performance metrics: revenue, labor, scheduling, inventory, and guest satisfaction.
• Use data, trends, and KPIs to drive weekly business improvements.
• Forecast needs, identify risks early, and proactively solve problems without impacting guest experience.
• Maintain a clean, safe, and operationally excellent studio.
• Hire, train, coach, and inspire a team of Silversmiths delivering exceptional experiences.
• Foster a culture of accountability, creativity, and joy where staff feel supported.
• Deliver ongoing feedback and grow internal talent.
• Model Gem Studio’s values in every interaction.

Skills

Leadership

Operations management

Guest experience

Data interpretation

Staff development

Job description

Gem Studio in Schaumburg, IL seeks a Studio Leader to own the full operation of a high-energy jewelry studio. You will manage people, guest experiences, and financial performance while ensuring creative, inclusive environments that reflect Gem Studio’s brand.

You will coach a team of Silversmiths, oversee scheduling and inventory, and collaborate with HQ on new programs. Strong leadership and hospitality mindset required for success in our studio community.